Westside Lexus - Service Center

What A Waste of Time! I called in to get an estimate as my baby and I got rear ended and I was told estimate will take 30 mins or an hour less. Took their word and came in I called in to get an estimate as my baby and I got rear ended and I was told estimate will take 30 mins or an hour less. Took their word and came in with my baby (4 mos old that time) and when I got there I spoke to Steve who handles the insurance of the other party. He didn't give me an estimate and just told me to just send him the estimate of the other insurance which I did. I noted to him that the other insurance put all after market parts on the estimate and he assured me that he will take care of it and will communicate with the other insurance and will let them know "that I only want original parts in my car". He didn't acknowledge my email so I had to call in again. I then spoke with him and we talked abt the estimate of the other insurance again. His side is now contradicting about original parts based on our previous conversation prior to me setting up an appointment as to when to drop off my car. He then mentioned "if there's a $90 difference am I supposed to eat it"?!? He also stated something about life is not fair when I stated to him that we were the one who got rear ended and not the other way around and also the main reason why I am having Lexus to fix my car is because of course I wanted all original parts when they fix my car. He also made a comment about my car being old (2010) that the other insurance will not agree to put original parts! Calling them and going there were totally a waste of my time! I had to drag my baby in the car for nothing! I was obviously not happy and pleased so I ended up taking my car to Sterling McCall which by the way put ALL ORIGINAL PARTS in my car with no issue with the other insurance! I am definitely not going back there at all will never recommend to anybody! More

You can count on Westside Lexus Service Center As a Houston and working parent in this busy city, my vehicle is my lifeline! Thank you Westside for your prompt, honest evaluations and repairs on my As a Houston and working parent in this busy city, my vehicle is my lifeline! Thank you Westside for your prompt, honest evaluations and repairs on my vehicle. Im on my 2nd Lexxus which is a 2007 model. Im treated just as politely and my vehicle is serviced just as promptly as when I was a brand new car owner. I appreciate the consistency I have found at Westside over the years. Thank you for making my life just a little bit easier! More

very good job excellent customer service almost daily follow up and prompt answer to any inquiry, Ashley was excellent keeping me informed about the progress of t excellent customer service almost daily follow up and prompt answer to any inquiry, Ashley was excellent keeping me informed about the progress of the repair More

First Class Service The service experience was professional, efficient and "no hassle". Everything one could ask for when they are getting their car serviced. Josh is a The service experience was professional, efficient and "no hassle". Everything one could ask for when they are getting their car serviced. Josh is a real asset to the Westside Lexus organization! More

Great Service The dealership found a leaky seal on my power train & took care of it under warranty. The car was ready to pick up ahead of schedule & keep up the gre The dealership found a leaky seal on my power train & took care of it under warranty. The car was ready to pick up ahead of schedule & keep up the great customer service!! More

Great service at Westside The service was handled professionally, with courtesy and on time. No surprises, which is important. Being able to use a loaner vehicle made it that m The service was handled professionally, with courtesy and on time. No surprises, which is important. Being able to use a loaner vehicle made it that much easier. More

Great Service The service with Dave at Westside is always great! They make it so easy with the loaner cars you're able to continue on with your day while your car The service with Dave at Westside is always great! They make it so easy with the loaner cars you're able to continue on with your day while your car is being serviced. More

Excellent service Christine Tennant was extremely helpful. Excellent customer service. Waiting room was comfortable and enjoyed the beverages. Will definitely be back Christine Tennant was extremely helpful. Excellent customer service. Waiting room was comfortable and enjoyed the beverages. Will definitely be back to Westside Lexus. Thank you. More

Good service experience Loaner was ready when I arrived. Car was inspected and ready when promised. Work was done in a professional manner. I don't have anything else to s Loaner was ready when I arrived. Car was inspected and ready when promised. Work was done in a professional manner. I don't have anything else to say. More

Professional, on-time, thorough. Always receive excellent service and treatment when I come to Westside Lexus for service. Dave Haas has always been great to work with and always has Always receive excellent service and treatment when I come to Westside Lexus for service. Dave Haas has always been great to work with and always has a personal interest in taking care of my service needs. That's what keeps me coming back. More