Westside Lexus - Service Center

I took in my 2005 RX for an engine light issue and expected to drop off my car and leave with a loaner car, as the scheduler said when I made my appointment. But the service advisor obviously did no expected to drop off my car and leave with a loaner car, as the scheduler said when I made my appointment. But the service advisor obviously did not want to work on my "old" car and told me that loaners are only given to people who service their car. I would have to wait 2 hours for the diagnostics to see what was causing the engine light and then agree to service it before I could leave with a loaner car. The only reason I was there was to have my car fixed. Turns out they are owned by the same family that owns Northside Lexus, and Northside told me that they do not work on older cars. So, Wilbur did not explicitly say that they would not service my car, but he was not making me feel welcome. NEVER AGAIN will I go to Westside Lexus dealership for anything. More

Fair, efficient, doesn't try to upset. I had the best dealership service experience here! Recommended! I had the best dealership service experience here! Recommended! More

I’ve been with Lexus for over 10 years. This is my first time working with Daniel, and I’m glad he took over as my service consultant. excited to continue to work with him in the future. This is my first time working with Daniel, and I’m glad he took over as my service consultant. excited to continue to work with him in the future. More

Great experience with my services here at Westside Lexus. Daniel was very professional and friendly. Highly recommended! Daniel was very professional and friendly. Highly recommended! More

professional, fast and accurate along with being friendly. its a pleasure doing business with Daniel and Westside. thanks again Daniel friendly. its a pleasure doing business with Daniel and Westside. thanks again Daniel More

We had a complicated repair that drug on for several months due to a back ordered part. All of that was out of Daniel’s control. He was courteous, professional, and kept us informed along the way. He ma months due to a back ordered part. All of that was out of Daniel’s control. He was courteous, professional, and kept us informed along the way. He made what could have been a very unpleasant experience one that left us satisfied. I wish I could give Daniel 10 stars instead of only five! More

Specifically, Renzo is a straightforward guy who spends the time necessary to make sure you are informed and happy with your decision. He's the best. the time necessary to make sure you are informed and happy with your decision. He's the best. More

Andrew has always gone above and beyond our expectation. In a world were customer service is lacking Andrew proves that customer service is alive, he provides service at a high level. Andrew has always an In a world were customer service is lacking Andrew proves that customer service is alive, he provides service at a high level. Andrew has always answered all questions and concerns that we have ever had. He is always able to get me in for service even when I call last minute. I personally will not bring my car in if Andrew is not in the office to help, he has definitely set a high standard. More

I've had a very positive experience working with Andrew. He is a consummate professional and proactive about communicating and keeping me informed on the status of my vehicle that is being serviced. He is a consummate professional and proactive about communicating and keeping me informed on the status of my vehicle that is being serviced. More