Westside Lexus - Service Center

Fantastic Service Department I am on my 3rd Lexus, since 2004. I have been using Dave Haas as my Service Advisor. His understanding of my concerns are great; He makes suggestio I am on my 3rd Lexus, since 2004. I have been using Dave Haas as my Service Advisor. His understanding of my concerns are great; He makes suggestions on items that need attention, that I am not aware of. He is very pleasant and professional to deal with. I recently bought my wife a Lexus RX-350, mainly because of the relationship I have extablished with West Side Lexus. And the person I deal with regularly is Dave Haas. More

Best Customer Service! I've been asked why I don't trade my 2 10 year old Lexus vehicles and purchase new ones. My answer is simple, I don't have to because of the service a I've been asked why I don't trade my 2 10 year old Lexus vehicles and purchase new ones. My answer is simple, I don't have to because of the service at Westside Lexus. Not only do they service my cars extremely well, the customer service is unbeatable! Andrew Tran goes out of his way to take care of me and all my questions. Even when he is off the clock! How many service people do you know that will answer phone calls or text messages from clients on their days off? Not very many, but Andrew does. He gets me an appointment that works with my schedule, has a loaner car waiting for me and always goes out of his way to make sure all my questions are answered. When he says he will call or text back he does. That is so rare these days. Andrew is the best Service Advisor out there! More

Service and Body repair The service is great. Employees in collision center are kind and make you feel comfortable and relief after a stressful of a car accident with hit and The service is great. Employees in collision center are kind and make you feel comfortable and relief after a stressful of a car accident with hit and run. They work well with insurance company. More

Great Customer Service David Harvey was my advisor for this appointment and he was very courteous and professional. Service was faster than expected which is much appreciate David Harvey was my advisor for this appointment and he was very courteous and professional. Service was faster than expected which is much appreciated when waiting!! More

Lexus always ready when I need them Andrew Tran helps me every time I come in. I appreciate the loaner car too! He is prompt and always texts me back! He has been my service advisor for Andrew Tran helps me every time I come in. I appreciate the loaner car too! He is prompt and always texts me back! He has been my service advisor for a long time! More

Service I am sorry I do not remember his name but the gentleman who picked up my car and delivered it to me was wonderful. Very kind, efficient and prompt!! I am sorry I do not remember his name but the gentleman who picked up my car and delivered it to me was wonderful. Very kind, efficient and prompt!! I also do not see his name below. More

APPRECIATING A FIVE STAR EMPLOYEE Chris Nemoto has been my family's service advisor at Westside Lexus for several years now, and he is an all around joy to work with. Chris is very kno Chris Nemoto has been my family's service advisor at Westside Lexus for several years now, and he is an all around joy to work with. Chris is very knowledgeable of the Lexus product and is willing and able to explain the most technical details of a repair need when asked. Thank you Chris for enhancing my Lexus ownership experience time after time. The Lexus organization is very blessed to have you on their team and I hope that they know it. All the best, Florita More

First rate! What else can I say? On time, both when I brought the car in and when it was ready. I've never had less than outstanding service through Laura Brown. What else can I say? On time, both when I brought the car in and when it was ready. I've never had less than outstanding service through Laura Brown. More

Recall visit plus a minor repair. Good service. Service was good. Friendly and helpful. Some repair items are marked up 4X the cost of outside work. I expect to pay a little more at the dealer fo Service was good. Friendly and helpful. Some repair items are marked up 4X the cost of outside work. I expect to pay a little more at the dealer for OEM parts and a slightly higher labor cost, but it is sometimes ridiculously expensive. More

Incredible service It's great to have worked with Andrew in resolving my AC issue. He showed a real commitment to help and was extremely professional. Honestly can't say It's great to have worked with Andrew in resolving my AC issue. He showed a real commitment to help and was extremely professional. Honestly can't say enough good things about my experience and overall satisfaction with Andrew. More