Westside Lexus - Service Center

My service advisor is Josh Guerra. He is the epitome of competent, thoughtful customer care. Having been in a service business for 35 years, I feel qualified to say t is Josh Guerra. He is the epitome of competent, thoughtful customer care. Having been in a service business for 35 years, I feel qualified to say that he's one of the best I've seen, and his dedication to what he does is the number one reason why I've been a long time loyal customer of Westside Lexus. What an asset to your organization! You are very fortunate to have him in your employ. Susan Coburn More

Service I’m always impressed with the level of service I receive at Westside. When my regular service advisor’s schedule was full, Michael made a special eff I’m always impressed with the level of service I receive at Westside. When my regular service advisor’s schedule was full, Michael made a special effort to accommodate my schedule. More

90k & brakes Everything went well, from the loaner car to helping load gear back into my car. Andrew got me in and out with no delays. Coffe good Everything went well, from the loaner car to helping load gear back into my car. Andrew got me in and out with no delays. Coffe good More

Great Experience I had to drive 3 hours to Westside. I was greeted by name and they took care of some major work. Everything was completed by the date promised. My c I had to drive 3 hours to Westside. I was greeted by name and they took care of some major work. Everything was completed by the date promised. My car was washed and filled with gas when I picked it up !! More

5000 mile check New service rep, Fred Hernandez was excellent. Dave Hass retired Cargo area of 460 GX WAS NOT vacuumed even though I had lowered the cargo net so the New service rep, Fred Hernandez was excellent. Dave Hass retired Cargo area of 460 GX WAS NOT vacuumed even though I had lowered the cargo net so the dry grass would be visible More

Well run, effciient, excellent service My personal Service Rep-Laura Brown meets me timely, I don't wait, she shares the service required, treats me excellent and makes sure my car is ready My personal Service Rep-Laura Brown meets me timely, I don't wait, she shares the service required, treats me excellent and makes sure my car is ready when promised and returned to me clean. My Sales Exec-Alex Winnicki, I have bought 3 Lexus' from him, 250, 350, 500 and recommend him 100%. D.W.Walsh. More

loyal customer I have been a customer for 11 years and I will remain as long as I have wonderful people like Steve Machann and Scott Bissonnett to work with.. Their I have been a customer for 11 years and I will remain as long as I have wonderful people like Steve Machann and Scott Bissonnett to work with.. Their customet service and compassion for people is beyond phenomenal. More

The very BEST Service Department around!! Josh Guerra is truly a remarkable Service Consultant, and he makes every Lexus customer feel special. He is warm, friendly, and personable - remember Josh Guerra is truly a remarkable Service Consultant, and he makes every Lexus customer feel special. He is warm, friendly, and personable - remembering small details about each of us and taking the time to demonstrate how importance we are to Lexus with his genuine and attentive service. He never rushes us, is fun to chat with, is clearly knowledgeable about our vehicles, and is ever-professional and courteous. Josh is the #1 reason I continue to own a Lexus, even though I am actually no longer even attracted to the ES and I'm less impressed with the quality of product than I used to be. I am also horribly spoiled by the wonderful team at Westside Lexus Service, where the liberal Loaner Car policy keeps customers super happy. Lastly, I wanted to note the honesty and impressive service records of Josh's mechanics. I know these guys have been there a long time and that there is no revolving door with Josh's team. Even though I have a bad habit of constantly leaving cash in the arm console and glove box - never has even $1 gone missing. How many companies in the world can claim that? This MVP treatment from the Westside Lexus Service Department, along with Josh as my personal superstar, have pretty much established me as a lifetime client of this particular dealership. I will not buy from another dealership even to save money on a new purchase, and I no longer even bother shopping other makes. Since I completely trust the team to make honest service recommendations and not sell me unnecessary repairs, and I have total faith in the skills of the technicians, I happily bring my car in for service here, 100% satisfied even with a dealership service price tag. Obviously a very pleased Lexus for Life client, my loyalty to this dealership is based on 16 years of great experiences, and I am confident that many more are are still ahead! More

Outstanding service visit Ty Stanfield and the whole dealership at Westside Lexus are an absolute pleasure to work with. Didn’t have my wife wait long and also gave her a free Ty Stanfield and the whole dealership at Westside Lexus are an absolute pleasure to work with. Didn’t have my wife wait long and also gave her a free detail. Good job team! More

Wish they looked outward for customer I was a little disappointed that at such low mileage that they are recommending alignment. Yes I understand you can hit a hole but I do not feel like I was a little disappointed that at such low mileage that they are recommending alignment. Yes I understand you can hit a hole but I do not feel like that was true. I wished if they were trying to find something that they could have suggested an inspection while I was there. I got home and had a reminder notice from the state that it was due. Would have been nice if Westside could have reminded me while I was there to save me another trip for service. More