Westside Lexus - Service Center

Recall for airbag sensor replacement Sensor was replaced within specified time.. This was a recall issue based on parts availability. Also ask Internet specialist to reconnect cell phone Sensor was replaced within specified time.. This was a recall issue based on parts availability. Also ask Internet specialist to reconnect cell phone and setup remote start feature-phone reconnected, setup of remote we have to do(understand dealer provided this service for our friends) It is ridiculous to specify 25 words for a recall. More

Great customer service Every time I leave my car here, I feel like I'm leaving it with friends. Fred always makes sure everything is taken care of for me. I wouldn't even th Every time I leave my car here, I feel like I'm leaving it with friends. Fred always makes sure everything is taken care of for me. I wouldn't even think about buying a car or having it serviced anywhere but Westside Lexus. More

Warranty work Had to buy extended warranty because I found many costly repairs were needed. Jacob seems to have great rapport with adjuster, but is requiring too ma Had to buy extended warranty because I found many costly repairs were needed. Jacob seems to have great rapport with adjuster, but is requiring too many trips to get it all approved. More

Excellent Work completed as promised timewise. Very helpful. As expected superior service and quality work. Service oriented toward customer! Would recommend Work completed as promised timewise. Very helpful. As expected superior service and quality work. Service oriented toward customer! Would recommend with no reservations to friends. More

Worst experience EVER at a car dealership! When I picked up my car from the service department, there was a huge crack in my windshield that was clearly not there when I dropped off my car. The When I picked up my car from the service department, there was a huge crack in my windshield that was clearly not there when I dropped off my car. The crack is nearly two feet wide. The Manager said “ Unfortunately, there must have been an existing chip that was gonna no to eventually become a crack sooner or later”. I will go as far up as I need to in order to get Lexus to take responsibility and replace my windshield at no cost to me. More

Good job! Courteous and efficient. Chase is a good service person who is very attentive to the need of customer. Westside Lexus service work is efficient and on Courteous and efficient. Chase is a good service person who is very attentive to the need of customer. Westside Lexus service work is efficient and on time. More

Great services Thanks for taking car of the service and being prompt. Didn’t have any complaint and very good follow up. Good services and very courteous. Thanks for taking car of the service and being prompt. Didn’t have any complaint and very good follow up. Good services and very courteous. More

Great Service Lexus makes a great car but the service department is what makes us come back year after year ! We have been customers for over 15 years. Sales and se Lexus makes a great car but the service department is what makes us come back year after year ! We have been customers for over 15 years. Sales and service are top notch! More

Low hassle, high customer service Went in to have my vehicle hooked up to diagnostic machine to confirm no errors were coming up. Booked online, was in and out within 40 minutes. Went in to have my vehicle hooked up to diagnostic machine to confirm no errors were coming up. Booked online, was in and out within 40 minutes. More

Recall Superb, prompt and owner friendly service My service manager, Jacob, is beyond reproach; a true professional There is just not much to add To Superb, prompt and owner friendly service My service manager, Jacob, is beyond reproach; a true professional There is just not much to add Top flight More