Westside Lexus - Service Center

10,000 mile oil change The Westside Lexus Service Department was very well organized. Everyone I encountered was friendly and capable. Notification of appointment by email The Westside Lexus Service Department was very well organized. Everyone I encountered was friendly and capable. Notification of appointment by email was convenient and efficient also. More

Great customer service, Steve handled everything very well. Great service and quality of work and time frame. Steve was very professional and took care of everything with great care. Would definitely refer to o Great service and quality of work and time frame. Steve was very professional and took care of everything with great care. Would definitely refer to others. More

Oil change and window tint Matt is awesome. Had loaner car ready and got me in and out in no time. Matt also updated me throughout the entire service process. Matt is awesome. Had loaner car ready and got me in and out in no time. Matt also updated me throughout the entire service process. More

Professional, comfortable and stress free services for car m Chris Nemoto is a pleasure to deal with. He took care of rental car right from his desk (a beautiful 2018 brand new RX350) and even noticed that the i Chris Nemoto is a pleasure to deal with. He took care of rental car right from his desk (a beautiful 2018 brand new RX350) and even noticed that the inspection could be done within the 90 day window. Car was ready when promised. Awesome service More

Laura Brown Laura is the best . She helps customers very friendly. She updated me about status of the repair on time and with all information I wanted to know. Sh Laura is the best . She helps customers very friendly. She updated me about status of the repair on time and with all information I wanted to know. She is very knowledgeable. I’m always book my appointments with her. More

15000 checkup Andrew makes every trip to service a pleasure. He arranges the service, a car to use, then tells me when the car will be ready. And it always is that’ Andrew makes every trip to service a pleasure. He arranges the service, a car to use, then tells me when the car will be ready. And it always is that’s what’s amazing. Thanks Sndrew. More

Chairs in the Lounge were filthy. The chairs in the lounge, business center were filthy. The environment didn’t represent the reputation of Lexus . Other customers expressed the same The chairs in the lounge, business center were filthy. The environment didn’t represent the reputation of Lexus . Other customers expressed the same concern and avoid to sit in the chairs. More

This review is for Monday August 20th service only 2015 NX battery died. Brought it into service. My normal advisor was on vacation, so CL helped me. I let him know that there was also a service mai 2015 NX battery died. Brought it into service. My normal advisor was on vacation, so CL helped me. I let him know that there was also a service maintenance reminder that kept popping up that needs to be cleared out. I waited a reasonable amount of time for the battery replacement. I was called to complete the invoice and then just given the keys. Luckily I stopped by C's office on the way out because the maintenance reminder had not been cleared out. C proceeded to clear out the reminder via the menu system and then I went home. On my way home, I noticed the reminder was still there - it had not been cleared out. I called C when I reached home and it turns out that he only cleared out one reminder, but he forgot to do the 2nd one. He walked me through it and I was able to clear it out on my own. The next day, on my way home at around 5PM in 105 degree heat, my A/C was not working. The side vents were working but the front console/dash vents were not. I called my normal advisor (LB), who was back from vacation, this morning and she was able to have me come in right away and give me a loaner. I let her know of the issue. Around lunch time she called to say the car was ready, A/C was fixed and the problem was that when the battery was changed on Monday, the tech forgot to re-initialize or reset the A/C system. As you can imagine, I'm pretty upset about the constellation of problems I had with my visit on Monday August 20th with C as my advisor. I will summarize: 1. Forgot to reset maintenance reminder 2. Forgot to reset the 2nd maintenance reminder 3. Forgot to re-initialize/reset the A/C after battery replacement More

Efficient and excellent I give this rating due to service and knowledge. Very helpful- seem honest . Always available to discuss concerns and what options I have and also rep I give this rating due to service and knowledge. Very helpful- seem honest . Always available to discuss concerns and what options I have and also reps input very valuable More

Very responsive! Chris Nemoto is ALWAYS responsive, and takes pro-active steps to make sure that I (and my car) are well taken care of. My most recent visit required b Chris Nemoto is ALWAYS responsive, and takes pro-active steps to make sure that I (and my car) are well taken care of. My most recent visit required both the service center and the body shop. Chris arranged for me to have a loaner vehicle, and handled the transfer (both ways) for the body shop work. I recommend this service center to everyone I know who has a Lexus, regardless of where they purchased it. The waiting area always has water and coffee available -- a very big PLUS! More