Westside Lexus - Service Center

Terrible all around Drivers took my car and put 20 miles on it. Then I was told I had to let them drive my car or i couldn’t get my oil changed. Every time I go the servi Drivers took my car and put 20 miles on it. Then I was told I had to let them drive my car or i couldn’t get my oil changed. Every time I go the service gets worst. I will not be back. More

Great Customer service I was traveling on vacation across the country and needed a service. I called the day before and they got me in the next morning. I was out very quick I was traveling on vacation across the country and needed a service. I called the day before and they got me in the next morning. I was out very quickly. Everyone was great! More

Waiting area bad Waiting area was dirty, no food or snacks. Lexus of Clear Lake and sterling McCall provided food. WiFi was horrible, speed was less than 1mbps. Wit Waiting area was dirty, no food or snacks. Lexus of Clear Lake and sterling McCall provided food. WiFi was horrible, speed was less than 1mbps. With such a bad waiting area, the service wait was very unpleasant. Will go to other Lexus dealers from now on. More

Another Great Service Experience While I was disappointed that a Lexus should be of better quality and the AC system should more durable, the quality of service was as I have come to While I was disappointed that a Lexus should be of better quality and the AC system should more durable, the quality of service was as I have come to expect from Westside Lexus. My service representative, Andrew Nagler, is courteous, personable and let’s me know all the details about service requirements. The loaner car is a plus and greatly appreciated. Rick LeBlanc More

Lexus life! Thank you Matthew Chapman! My most appreciated visit thus far! It was efficient, fast, and most pleasant expeeience. It would be so delightful if the Thank you Matthew Chapman! My most appreciated visit thus far! It was efficient, fast, and most pleasant expeeience. It would be so delightful if the location were closer to Sugar Land! More

Disappointed, not friendly at all First of all, we are a long time customer with west side Lexus, this is the first time felt disappointed and unwelcome there. Dispatch was very helpf First of all, we are a long time customer with west side Lexus, this is the first time felt disappointed and unwelcome there. Dispatch was very helpful though, that would be all I got for this visit. Anyway, very sad for your dealership. Matt Chatman was the original service man More

Continued Awesome Service Jacob, Has been my service advisor for quite some time now Very professional and is spot on when it comes to assisting me with my GX470 Forever a Jacob, Has been my service advisor for quite some time now Very professional and is spot on when it comes to assisting me with my GX470 Forever a Lexus owner plain and simple Try and find a better product Good luck :-) More

Routine oil change Service was good, but I registered online for an oil change, but when I went to pay, I found out that a 40,000 mile check-up was performed. So, I had Service was good, but I registered online for an oil change, but when I went to pay, I found out that a 40,000 mile check-up was performed. So, I had to pay over $250 for the service. More

Excellent personalized service. The team at Westside Lexus meets more than expectations. Every single detail is taken care. Scott has been very courteous. The service is done in time The team at Westside Lexus meets more than expectations. Every single detail is taken care. Scott has been very courteous. The service is done in time. More

Lying xxx Service advisor Went in and asked for an alignment on top of getting other work done ( recall, and 20K service). I went to pick up my car and paid for everything. I n Went in and asked for an alignment on top of getting other work done ( recall, and 20K service). I went to pick up my car and paid for everything. I noticed there was no alignment report like I usually get. I asked for one and got a series of excuses and lame attempt of sending a screenshot via mobile phone. Adviser said printer was down, tech was using machine, tech didn’t save the report. Basically lied and offered a refund to be sent in the mail. Still have not received anything. More