Westside Lexus - Service Center

Regular maintenance and wheel repair As always Scott Bissonnet goes above and beyond alwaya to take care of my car needs. He always returns my calls promptly and provides me with a compa As always Scott Bissonnet goes above and beyond alwaya to take care of my car needs. He always returns my calls promptly and provides me with a comparable loaner. I appreciate him very much. More

Service Westside Lexus is warm and welcoming. Everyone is polite and kind. Most importantly my advisor is knowledgeable. He takes time to listen and answer Westside Lexus is warm and welcoming. Everyone is polite and kind. Most importantly my advisor is knowledgeable. He takes time to listen and answer any questions I may have. More

Excellent service and very timely Laura Brown is wonderful. Alwsys returns ny calls promptly. Also the timing was good i got out of there within an hour. Everyone is friendly Laura Brown is wonderful. Alwsys returns ny calls promptly. Also the timing was good i got out of there within an hour. Everyone is friendly More

Excellent service. Had a problem with the Mark Levinson radio in my LS500. Will Zamora did a great job in shepherding my warranty repair, which included a complete radi Had a problem with the Mark Levinson radio in my LS500. Will Zamora did a great job in shepherding my warranty repair, which included a complete radio replacement. More

Terrible all around Drivers took my car and put 20 miles on it. Then I was told I had to let them drive my car or i couldn’t get my oil changed. Every time I go the servi Drivers took my car and put 20 miles on it. Then I was told I had to let them drive my car or i couldn’t get my oil changed. Every time I go the service gets worst. I will not be back. More

Great Customer service I was traveling on vacation across the country and needed a service. I called the day before and they got me in the next morning. I was out very quick I was traveling on vacation across the country and needed a service. I called the day before and they got me in the next morning. I was out very quickly. Everyone was great! More

Waiting area bad Waiting area was dirty, no food or snacks. Lexus of Clear Lake and sterling McCall provided food. WiFi was horrible, speed was less than 1mbps. Wit Waiting area was dirty, no food or snacks. Lexus of Clear Lake and sterling McCall provided food. WiFi was horrible, speed was less than 1mbps. With such a bad waiting area, the service wait was very unpleasant. Will go to other Lexus dealers from now on. More

Another Great Service Experience While I was disappointed that a Lexus should be of better quality and the AC system should more durable, the quality of service was as I have come to While I was disappointed that a Lexus should be of better quality and the AC system should more durable, the quality of service was as I have come to expect from Westside Lexus. My service representative, Andrew Nagler, is courteous, personable and let’s me know all the details about service requirements. The loaner car is a plus and greatly appreciated. Rick LeBlanc More

Lexus life! Thank you Matthew Chapman! My most appreciated visit thus far! It was efficient, fast, and most pleasant expeeience. It would be so delightful if the Thank you Matthew Chapman! My most appreciated visit thus far! It was efficient, fast, and most pleasant expeeience. It would be so delightful if the location were closer to Sugar Land! More

Disappointed, not friendly at all First of all, we are a long time customer with west side Lexus, this is the first time felt disappointed and unwelcome there. Dispatch was very helpf First of all, we are a long time customer with west side Lexus, this is the first time felt disappointed and unwelcome there. Dispatch was very helpful though, that would be all I got for this visit. Anyway, very sad for your dealership. Matt Chatman was the original service man More