Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,441 Reviews of Westside Lexus - Service Center
Sort by
June 23, 2019
20K Service on RX 350 Loaner was waiting, dealership was able to fix spot on windshield where a pebble hit and spidered ( I had purchased windshield insurance). I didn’t Ha Loaner was waiting, dealership was able to fix spot on windshield where a pebble hit and spidered ( I had purchased windshield insurance). I didn’t Have to make s second trip or call the service for the repair which made it very convenient for me. More
by JBIEDERMAN16
Verified Customer
June 21, 2019
Way to go at Westside Lexus One can feel the eagerness of the staff at Westside Lexius to serve and please you from the moment you put foot in their service area. What a way to g One can feel the eagerness of the staff at Westside Lexius to serve and please you from the moment you put foot in their service area. What a way to go Westside Lexus! More
by luckygully
Employees Worked With
Andrew Tran
June 19, 2019
Amazing I’ve never seen better service at a dealership. They were very quick and attentive. They even offered a loaner so I could run errands during my hour w I’ve never seen better service at a dealership. They were very quick and attentive. They even offered a loaner so I could run errands during my hour wait time. Super friendly. So glad I finally have had a pleasurable experience getting service work done. More
by Brenton
Employees Worked With
May 30, 2019
Wow.. Excellent Maintenance Service! WOW!! That sums up the friendly Westside Lexus Service Team. I recently had both our IS-250 and GX-460 serviced for scheduled maintenance in the new s WOW!! That sums up the friendly Westside Lexus Service Team. I recently had both our IS-250 and GX-460 serviced for scheduled maintenance in the new spacious Service Center. As usual I was very impressed with the practical repairs that were recommended. The service inspection report outlined issues needing immediate attention, and suggested less critical items as optional (i.e. to be monitored during future visits). I also opted to have Lexus Detailing done along with door dents removed.. The vehicle looked "like new" when it was completed. Thoroughly satisfied customer! More
by Carlton
May 07, 2019
Lexus LC 500 Great people to work with. Everything I expected and more. I am close to other dealer but always go to westside because they treat me like i am the on Great people to work with. Everything I expected and more. I am close to other dealer but always go to westside because they treat me like i am the only customer. They make me feel VIP More
by BRIJ
April 21, 2019
Frown upside down. I took my 2008 Lexus LS600hL in for a service and check engine light. Yup, worst case scenario. I decided to try to cut my losses. Westside gave me a I took my 2008 Lexus LS600hL in for a service and check engine light. Yup, worst case scenario. I decided to try to cut my losses. Westside gave me a fair price on my trade in despite the issues. I then started to work with the sales team to try to find a vehicle. At this point I was very discouraged and not looking forward to having to buy a car. I started working with Mike Gonzales and he alone made the day worthwhile. Mike spent all day with my wife and I trying to find the best vehicle for us. He was extremely accommodating and we ended up getting into a brand new lease vehicle. Mike was a star and I hope to be a repeat customer of Mike’s and Westside Lexus. Kevin in finance also did a wonderful job and he helped me make decisions I rely on my wife for, so thanks Kevin. Tough shoes to fill! Thank you! I love the new ride! More
by daarud
April 01, 2019
Great service by Lexus! Wilber went above and beyond my expectations for this service. Lexus provided solutions to problems I didn’t know my car had them, without by Lexus! Wilber went above and beyond my expectations for this service. Lexus provided solutions to problems I didn’t know my car had them, without paying any extra. Awesome! More
by antoniosantana517
Employees Worked With
March 23, 2019
great service and positive response to all requests Andrew always addresses all needs and concerns in a positive manner and exemplifies the type of service i expect at Lexus, Excellent service and commu Andrew always addresses all needs and concerns in a positive manner and exemplifies the type of service i expect at Lexus, Excellent service and communication skills. More
by JBS
Employees Worked With
March 06, 2019
Fantastic Experience! I can't express enough how pleased I am with Westside Lexus service department. They provide a level of focus on customer service which is rare in to I can't express enough how pleased I am with Westside Lexus service department. They provide a level of focus on customer service which is rare in today's world - and my latest experience there essentially guarantees that when it's time to buy a new car, my first stop will be Westside Lexus and it will be very difficult for me to be convinced to buy anything other than a Lexus ever again. Well done Westside Lexus! More
by CypressLexusGuy
Employees Worked With
March 06, 2019
Customer service Brought my vehicle in to drop off and get worked on, due to someone hitting vehicle while parked. Spoke with Jason, provided him all the other person' Brought my vehicle in to drop off and get worked on, due to someone hitting vehicle while parked. Spoke with Jason, provided him all the other person's insurance info, etc. Told me that the person's insurance used a 3rd party adjuster, and that it would take "much longer than average to get into contact with them for repair costs." He then advised me to use my insurance and have them charge the other persons. When I told him my insurance he told me "they are hard to get a hold of" By this point I realized this person was basically telling me to "get lost" and that he didn't want to deal with getting a hold of the other person's insurance for the repairs on my vehicle. I am very upset this happened during my first visit, I will never bring my vehicle back to this dealer for any sort of work, nor will I ever recommend it. More
by Jackson
Employees Worked With
