Westside Lexus - Service Center

Mike & team always remember my specific issues & are always willing to help! One of my issues had to do with a steering problem.....that required some parts being replaced. I can always depend on f are always willing to help! One of my issues had to do with a steering problem.....that required some parts being replaced. I can always depend on fantastic service which is why I have developed this brands loyalty! Keep up the excellent work. More

Great Service by my technician and Charles Perkins! Charles is a great service person he hears and make sure my comncerns are met! Thank You Charles is a great service person he hears and make sure my comncerns are met! Thank You More

Just great people to work with, always friendly, we had some major repairs on an ES 300 with 100,000 + miles Could not have been better and loved the loaner... Jack Kendall and Co hires the best in the bu some major repairs on an ES 300 with 100,000 + miles Could not have been better and loved the loaner... Jack Kendall and Co hires the best in the business! More

The service I recieved was excellent. I was in and ou within two hours. Everyone was very professional and friendly. As always going in for service is always a very pleasant experience within two hours. Everyone was very professional and friendly. As always going in for service is always a very pleasant experience More

Everything was great! I didn't catch the name of the man who greeted me, but I did notice that he remembered me when I returned my loaner car & picked up my car. I always feel like I am communicated to in who greeted me, but I did notice that he remembered me when I returned my loaner car & picked up my car. I always feel like I am communicated to in a thorough way in regards to what is going on with my car. More

$408 seems way high for replacing an oxygen sensor. But $408 seems way high for replacing an oxygen sensor. But the wait was short and the dealership has a very nice area to lounge in. $408 seems way high for replacing an oxygen sensor. But the wait was short and the dealership has a very nice area to lounge in. More

I've taken my car to other dealerships in Houston and by far Westside Lexus has the best customer service than any other. The service consultant is wonderful, she is elaborate with any work that has to be c far Westside Lexus has the best customer service than any other. The service consultant is wonderful, she is elaborate with any work that has to be completed on my car. Very pleased with the service. I am looking forward to taking my car there for as long as I own it. More

My definition of customer service: realizing the customer's needs and striving to meet these needs in a professional manner. Westside Lexus rates a 10+ on customer service. You guys are awesome an customer's needs and striving to meet these needs in a professional manner. Westside Lexus rates a 10+ on customer service. You guys are awesome and I thank you! More

Repaired Lexus RX 450H from damage due to accident. The folks at the Collision service are always first rate, very courteous to my wife and of high quality. Steve is terrific. Thank you for your quality pe folks at the Collision service are always first rate, very courteous to my wife and of high quality. Steve is terrific. Thank you for your quality personnel. I joked with Steve that lexus should have the coupons like at restaurants whereby you stamp them each time you visit and at the end of six get a discount on service. Unfortunately, we have been to the collison services a couple of times. The team is great! More

The night before I was stranded with a dead battery. After a jump start, I drove the car home knowing it would not start a more than once the next morning. My call to roadside assistance was rebuffed fo After a jump start, I drove the car home knowing it would not start a more than once the next morning. My call to roadside assistance was rebuffed for service other than sending a tow truck to tow my car to them dealership, since I was stranded in my own garage. (several years ago when the identical problem was experienced with my 2000 GS300, they just came and replaced the battery). I then called Westside and was told the earliest appointment available was on the following Monday, (this was Thursday). I told Roadside Assistance that I had a funeral to go to that day, and if I couldn't get a battery from Lexus, I would have to go buy one from Sam's, to which she replied, that would void my guarantee on the dead battery, ????? I finally was patched through to Fred Hernandez who saved the day and my blood pressure. He said get it jumped and come on out to the dealership. He had a battery and he was waiting on me. I have been driving Lexus since 1992 (2 ES300s (company cars) 2 GS300s, a 430, and my present 460, and were it not for Fred Hernandez, my Lexus ownership would have ceased. More