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Westside Lexus - Service Center

Houston, TX

4.7
1,438 Reviews

1,438 Reviews of Westside Lexus - Service Center

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October 11, 2012

Courteous & efficient service & a rep (Robin) who makes you feel as though Lexus really cares about it's clients !!! Also it's a pleasure to enjoy the waiting room (compared to BMW, etc) client wai More

by guy seibert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Gearhart
October 09, 2012

I am a faithful customer of Westside Lexus and the staff there never fails to make my experience a positive one. On this particular trip, I purchased some touch up paint for my wife's RX while waiting for m More

by rscippa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
October 04, 2012

Service was great as always. Alex is a fine addition to your service staff and does a wonderful job filling in for Dave when he is on vacation. My only complaint is a continued noise while my AC is ru More

by masseyp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
September 27, 2012

Resolution of my problem (lack of a/c) was addressed quickly and efficiently and with a great deal of concern expressed by my service representative. In my opinion, this is customer service at its best. More

by klively1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hollis
September 27, 2012

My husband brought the car in this time, and he has a policy to never answer surveys. Sorry. I have always had a great experience at Lexus in all areas. More

by Miriam Mulva
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Palmer
September 27, 2012

Absolutely wonderful service from start to finish -- Truly Outstanding overall. Technology Expert (apologies for not remembering her name) was amazingly helpful and assisted with phone sync to vehicle. More

by cgm3
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Haas and the Technology Expert (female)
September 27, 2012

GOOD EXPERIENCE .WELL TREATED BY ANDREW AND THE REST OF THE STAFF.A LITTLE DISSAPOINTED WHEN I CALLED ANOTHER SERVICE CONSULTANT AT 8.30AM ONLY TO HAVE MY CALL RETURNED AT 3.00PM. ONCE AGAIN ANDREW WAS GRE More

by LEON9827
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
September 22, 2012

First class service as usual! My LS was in for is's 25K mile service. Dave was super. Has been my advisor through 3 cars. More

by M.E.L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Palmer
September 22, 2012

Outstanding staff -- friendly, helpful, responsive, courteous -- and the resulting service is truly world-class. Facility is excellent. Loaner vehicle was perfect. Westside makes it a pleasure to More

by rwestbro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Haas, Jarrod (tire advisor)
September 20, 2012

I just want to say that I love this dealership. Keith Hollis is the best there and he is the only reason I use Westside Lexus. More

by evaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hollis
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