Westside Lexus - Service Center

Difficult to get anyone in the phone for service. Hold for extended period of time. Scheduled maintenance is not accurately scheduled. Difficult to get a loaner car when service is necessary after you are for extended period of time. Scheduled maintenance is not accurately scheduled. Difficult to get a loaner car when service is necessary after you are successful in getting someone. Very disappointed as a first time Lexus customer. More

It was a busy day at this location when I took my car in for low tire issue and met Kathleen, my personal consultant for the first time. She was helpful & informative about the tire package I purchased w/ for low tire issue and met Kathleen, my personal consultant for the first time. She was helpful & informative about the tire package I purchased w/ my ES350. I was satisfied with the replacement of my new tire, but I noticed when I received my car back that the pressure on that tire was higher and not balanced with the other 3 tires. While the receptionists were pleasant, I had to go up to the counter to check on car status because I had been waiting a while. Come to find out that my car has been ready for a while, but she was by herself & busy so she was behind on letting the customers know. While the facility is nice, I feel that management needs to make sure there are enough employees coverages for a busy day in order to provide quality service. More

Very accommodating and willing to pleaseMade everything Very accommodating and willing to please Made everything easy very quickly gave information and polite. Answered all questions and went above requir Very accommodating and willing to please Made everything easy very quickly gave information and polite. Answered all questions and went above required explanations and advise More

Too expensive, paid $140 for oil change, coolant was not topped up, brake fluid was left out too. Not returning. I think I'll find another dealership. First experience was horrible. topped up, brake fluid was left out too. Not returning. I think I'll find another dealership. First experience was horrible. More

We have taken our SUV's to Westside Lexus for many years. They are the best in the business! They are kind, courteous and always professional. They are the best in the business! They are kind, courteous and always professional. More

I have always appreciated how I’m treated and the customer service at Westside Lexus. John Loving and Andrew Nagler are taking good care of me. customer service at Westside Lexus. John Loving and Andrew Nagler are taking good care of me. More

Everybody I came in contact with was friendly and everything went very efficiently. This has always been my experience at Lexus. John Loving and Laura Brown could not have been friendlier and more ef everything went very efficiently. This has always been my experience at Lexus. John Loving and Laura Brown could not have been friendlier and more efficient. Very very professional. More

We have been a Westside Lexus customer continuously for over 15 years. We have always been taken care of by everyone. It is our go to dealership. over 15 years. We have always been taken care of by everyone. It is our go to dealership. More

Worst dealership possible. I leased a car 3 years ago and within 3 weeks both bumpers were separated . Service depot said it was my fault . Wanted to charge $1800 for new numbers - instead they put clips on within 3 weeks both bumpers were separated . Service depot said it was my fault . Wanted to charge $1800 for new numbers - instead they put clips on that lasted 3 weeks . 2 months later I paid $290 for new clips at my car service place-Firestone. They again seperated from the bumper. Spoke to manager James bureaux and service manager Lurch and both said tough- my fault. They leased me a lemon that I eventually bought and were the worst people I have ever dealt with. They should all be fired and you owe me $1800 More

I worked with Chase in Service Dept. He is personable, professional and knowledgeable. I worked with Catalina and we really liked her. We purchased a 2019 GX 460 on 3/9/21 with about 19,500 miles. Almo professional and knowledgeable. I worked with Catalina and we really liked her. We purchased a 2019 GX 460 on 3/9/21 with about 19,500 miles. Almost as soon as we drove away the Maintenance message came on. The 20,000 service should have been done already before the sale! and paid by Lexus. More