Westside Lexus - Service Center

$5000 mile servcie work under warranty. The only issue was that I was required to schedule the visit 2 weeks in advance for a vehicle to be brought to me so I had to make arrangements to go in before the was that I was required to schedule the visit 2 weeks in advance for a vehicle to be brought to me so I had to make arrangements to go in before the 2 weeks as over 5000 miles. More

Josh always meets my vehicle's service needs and is a pleasure to work with. This latest visit he was able to accommodate my repair needs also. pleasure to work with. This latest visit he was able to accommodate my repair needs also. More

Courteous & efficient service & a rep (Robin) who makes you feel as though Lexus really cares about it's clients !!! Also it's a pleasure to enjoy the waiting room (compared to BMW, etc) client wai makes you feel as though Lexus really cares about it's clients !!! Also it's a pleasure to enjoy the waiting room (compared to BMW, etc) client waiting areas More

I am a faithful customer of Westside Lexus and the staff there never fails to make my experience a positive one. On this particular trip, I purchased some touch up paint for my wife's RX while waiting for m there never fails to make my experience a positive one. On this particular trip, I purchased some touch up paint for my wife's RX while waiting for minor maintenance on my CT. The young man behind the parts counter first told me that he would need to order the base coat and would call me to return for it in a few days. Then, while I was in the waiting area, he suddenly appeared with a bottle of the base coat, saying he had found one and that I could have it "on him." Needless to say, I was extremely pleased. I wish I had his name to commend him personally for a great job! More

Service was great as always. Alex is a fine addition to your service staff and does a wonderful job filling in for Dave when he is on vacation. My only complaint is a continued noise while my AC is ru your service staff and does a wonderful job filling in for Dave when he is on vacation. My only complaint is a continued noise while my AC is running. It has been looked at at least 4 times but still no determination as to what is causing the problem. They changed the serpentine belt a while back but it did not solve the problem and cost me $200. I have faith that problem will be determined at some point and Westside will work with me if it is not covered under my extended warranty since this was reported long before my regular warranty expired. Otherwise, a very pleasant experience at Westside. More

Resolution of my problem (lack of a/c) was addressed quickly and efficiently and with a great deal of concern expressed by my service representative. In my opinion, this is customer service at its best. quickly and efficiently and with a great deal of concern expressed by my service representative. In my opinion, this is customer service at its best. More

My husband brought the car in this time, and he has a policy to never answer surveys. Sorry. I have always had a great experience at Lexus in all areas. policy to never answer surveys. Sorry. I have always had a great experience at Lexus in all areas. More

Absolutely wonderful service from start to finish -- Truly Outstanding overall. Technology Expert (apologies for not remembering her name) was amazingly helpful and assisted with phone sync to vehicle. Truly Outstanding overall. Technology Expert (apologies for not remembering her name) was amazingly helpful and assisted with phone sync to vehicle. Could not be happier with experience over last couple of years and look forward to many more. Thank you! More

GOOD EXPERIENCE .WELL TREATED BY ANDREW AND THE REST OF THE STAFF.A LITTLE DISSAPOINTED WHEN I CALLED ANOTHER SERVICE CONSULTANT AT 8.30AM ONLY TO HAVE MY CALL RETURNED AT 3.00PM. ONCE AGAIN ANDREW WAS GRE THE STAFF.A LITTLE DISSAPOINTED WHEN I CALLED ANOTHER SERVICE CONSULTANT AT 8.30AM ONLY TO HAVE MY CALL RETURNED AT 3.00PM. ONCE AGAIN ANDREW WAS GREAT More

First class service as usual! My LS was in for is's 25K mile service. Dave was super. Has been my advisor through 3 cars. mile service. Dave was super. Has been my advisor through 3 cars. More