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Westside Lexus - Service Center

Houston, TX

4.7
1,430 Reviews

1,430 Reviews of Westside Lexus - Service Center

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February 14, 2013

Had tire damage on way to important business meeting, Scott provide loaner car while servicing flat and I was able to make my meeting on time. More

by jimmcneil1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bissonett
January 06, 2013

Took my LS460L in for Service. Service concierge set me up with Dave Haas. Dave was friendly, professional and took the time to understand my issues, explain the process and work with my extended warranty More

by redassaggie00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Haas
December 17, 2012

Jose was super great, punctual, and really knew what he was doing! We have a 2010 preowned, certified Lexus RX 350 that we bought about 1 1/2 years ago and the battery died. We didn't know until that day More

by susanquinn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose (technician) - Roadside Assistance
November 22, 2012

The service was great and the work complete. The only issue I experienced was the delivery condition of my car. The exterior was wet when the driver retrieved my vehicle. My service consultant promptly More

by Rgraham187
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly
November 20, 2012

I was very pleased with the service that I received on Sat, 11/17. I was in and out in 10-15 minutes and received a loaner car. Then, my service advisor called me and told me it was ready. I was not ab More

by td_wong1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil
November 10, 2012

Always professional yet very warm and friendly. customer service is priority #1. Charlie is the best! He is an asset to this dealership as is Steve Machan! More

by Va.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
November 09, 2012

Charles Perkins is the best customer service representative...he is knowledgeable and compassionate about the Lexus Brand and customer. I'm advised by email and phone call of the cost and servi More

by paltime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3
November 08, 2012

Scott took my call when I inquired about making my service appointment and who my new advisor would be (since Hazel is no longer with Lexus). Scott was extremely helpful and professional. He answere More

by nhyde
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phil Myers (and also Scott)
November 01, 2012

Had to take my RX 400 in for maintenance, I pulled up and there was a friendly person to greet me. Walked in and was directed to Robyn. Robyn made me feel like I was first priority. She was friendly, helpful More

by TSerres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robyn Gearhart
October 27, 2012

I have always been very satisfied with my service. This is mny third Lexus and always come back for service and any repairs if needed. More

by SA Daigle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Palmer
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