Westside Lexus - Service Center

I have never taken my cars to a dealership due to the perceived cost, which is higher than the neighborhood "guy" but the service that I received for that added cost was well worth it! I am a single work perceived cost, which is higher than the neighborhood "guy" but the service that I received for that added cost was well worth it! I am a single working woman and needed to be able to continue working and was given a wonderful loaner car for the duration my car was in the shop - over the weekend, no need to fill up with gas, free toll tag if needed, etc etc. I realize this is all built into the price, but I felt completely taken care of, the communication on the repairs was outstanding as Charles called me every step of the way and complete discolsure on what it was going to cost for each item we discussed. I was in total control of what to fix and what was OK being left as it is (mostly cosmetic things) and when I went to the dealrship to pick up my car, the cost was just what Charles said it would be. No surprises! As I told him, this was like a trip to the Spa - it may be pricey, but for what you get in peace of mind and pampering, well worth it! My car looks great and I have full peace of mind for a long trip I will be taking later this summer. More

My car was finished in a timely manner and the service was excellent. My service advisor was very professional and they even filled my tank with gas before I picked it up. They recommended an alignment was excellent. My service advisor was very professional and they even filled my tank with gas before I picked it up. They recommended an alignment and the price was very reasonable. I would recommend Westside Lexus to all my friends. And the loaner car was very useful. More

Bryan Smart is excellent advisor and outstanding service . I really like go to Westside Lexus to get my car service . I will tell all my friends go to Westside Lexus to get car service. Thank you very much. . I really like go to Westside Lexus to get my car service . I will tell all my friends go to Westside Lexus to get car service. Thank you very much. More

This was my first experience with the service department at Westside and was very pleased. Will definitely return and would not hesitate to recommend the dealership to others. at Westside and was very pleased. Will definitely return and would not hesitate to recommend the dealership to others. More

I was close to my 60,000 mile service when I had difficulty starting the car. I suspected the battery; and did not want to wait any longer, called my service advisor Charles Perkins. Told him of m difficulty starting the car. I suspected the battery; and did not want to wait any longer, called my service advisor Charles Perkins. Told him of my situation and that I needed to bring my car in. As I live about 2100 miles from the dealership, I started to Houston. Charles informed me that the 60,000 mile service was major and was to long to wait for and that there were no loaner cars available. He suggested that I wait until one was returned. By the time I reached the dealership a car had been turned in and I could use it. Since there was not time to complete the work that day; I used the loaner until the next day. Great service on a spur of the monent situation. The battery was bad and would have caused trouble in a very short time. Thanks to Charles for a job VERY WELL DONE!! More

Charles Perkins is the best customer service respresentative ever! His professionalism, attention-to-detail, and timeliness are remarkable. Charles and his team should be highly commended for respresentative ever! His professionalism, attention-to-detail, and timeliness are remarkable. Charles and his team should be highly commended for all that they do for Lexus. More

First class service, consistently professional, on time, and I appreciate being updated on progress of repairs; also enjoy that car will be cleaned and fueled. and I appreciate being updated on progress of repairs; also enjoy that car will be cleaned and fueled. More

Only deal with Westside and they always do a great job in a timely manner. have owned 2 Lexus autos and Dave Haas is the best service rep. in a timely manner. have owned 2 Lexus autos and Dave Haas is the best service rep. More

Arrived 1 1/2 hours ahead of scheduled appointment. Jeremy took car right in and had it back in less than one hour. Was out of dealer before appointment even began! Thanks, Jeremy! Jeremy took car right in and had it back in less than one hour. Was out of dealer before appointment even began! Thanks, Jeremy! More

I was more than satisfied with my experience at the customer service center. Keith's attention to detail was comforting. Keith took time to listen to my concerns and responded with immediate solution. customer service center. Keith's attention to detail was comforting. Keith took time to listen to my concerns and responded with immediate solution. I will continue to bring my vehicle to Keith and plan to begin bringing my wife's RX as well even though we live much closer to another Lexus dealership. The customer service and overall experience is well worth the extra drive. More