Westside Lexus - Service Center

Great job. I was very pleased with the customer care provided by Mr. Perkins. He helped me when I was not able to obtain it. provided by Mr. Perkins. He helped me when I was not able to obtain it. More

This is my second Lexus RX 350 from Westside Lexus from 2007 to current 2011 model. Daughter is driving my first one still in New York. When she had trouble with a Lexus center in her area Keith Hollis 2007 to current 2011 model. Daughter is driving my first one still in New York. When she had trouble with a Lexus center in her area Keith Hollis helped us find her a reputable service center and spoke to a contact there to get her issue taken care of. Back here in Houston, Keith is my service advisor now after being shuffled after my first one left and when I went in for service set up by my service advisor only to find this new person there with explanation that my usual left the company. Really dislike that. Wish he had taken time to let his customers know even if by a short email message or mailed note to such. I then called my sales person who sold me both of my cars and he recommended Keith Hollis highly. Keith has advised me, and always made me comfortable in the fact that he was concerned about car during my travels across the country or around town to tire wear, working wipers or anything else that needed attention. I love the attention to detail when in for service. Maybe I'm lucky but with both RX 350's for I have not had any major problems or incidents, nor do I expect to have any. If I do I can count on Westside Lexus Service staff to be there. More

Came in to fix a problem identified in a recall, rear trunk latch. Also to get oil light shut off. Pleased with service. Everything OK. trunk latch. Also to get oil light shut off. Pleased with service. Everything OK. More

Very easy to convey to both people what service you need and when you need it. everything is taken care of in advance. For instance if you need a loaner car it is ready. Jeff Margolis is the person I bou and when you need it. everything is taken care of in advance. For instance if you need a loaner car it is ready. Jeff Margolis is the person I bought my new Lexus IS 350 fSport from. He has been exceptional in following up to see how I like the car andif there are any problems. I have had a Navigation System anomaly and he found out that there is a hardware/software fix and I had it installed during my recent service visit. More

Mary Margaret has sold me a Lexus not once but twice. David Palmer has always taken great care of my car when service was needed. I am a 100% satisfied Lexus owner. David Palmer has always taken great care of my car when service was needed. I am a 100% satisfied Lexus owner. More

Wait time for my State Inspection was 30 minutes, as promised. Comfortable waiting area with Wi Fi is perfect, got some work done, enjoyed a decent cup of coffee. promised. Comfortable waiting area with Wi Fi is perfect, got some work done, enjoyed a decent cup of coffee. More

Going to Westside Lexus Service Center is one of the best experiences one can have when taking their car for service. As soon as you pull in, everyone is as friendly and helpful as can be. The attention to experiences one can have when taking their car for service. As soon as you pull in, everyone is as friendly and helpful as can be. The attention to detail and customer comfort during the stay is outstanding. The waiting area is well stocked with current reading material and Wi-Fi so you can get some productive work done while waiting. The free soft drink and coffee bar is a nice touch, and every single employee is friendly and asks what they can do to make your stay pleasant. I believe the service level is the best of any dealership I have ever encountered and it is a major factor in my decision to keep driving my Lexus. More

Great experience after coming back so many years later. Just what I remembered from the last time. Keep up the excellent work and customer service! Just what I remembered from the last time. Keep up the excellent work and customer service! More

Absolutely outstanding service. Laura made sure I understood what was being done, the potential costs and options for certain repairs and the timetable involved. She made sure that she and the techni understood what was being done, the potential costs and options for certain repairs and the timetable involved. She made sure that she and the technicians understood exactly what I wanted done and she followed up to make sure everything I asked for was accomplished in a timely and cost efficient manner. She also demonstrates a very professional and friendly demeanor. More

Customer service and quality of work is superb. Friendliness is excellent with some staff, just passable with others, with Chris falling into the former. I don't have a comparison of a wholly synt Friendliness is excellent with some staff, just passable with others, with Chris falling into the former. I don't have a comparison of a wholly synthetic oil change as a frame of reference, but the price tag of $99 -- which was what I was told after inquiring what the free oil change would have typically cost -- seems outrageous. In hindsight, other work we have had done on another, older vehicle at Lexus Westside was also steeply overpriced in comparison with Christian Brothers, another locally respected service shop. The overall value rating of 4 is directly related to the price. More