Westside Lexus - Service Center

Making the appointment online made it very easy. The service advisors were all very helpful, since my service advisor was busy when I arrived. My car was ready as promised. service advisors were all very helpful, since my service advisor was busy when I arrived. My car was ready as promised. More

I always enjoy the great customer service at Westside. They are always pleasant and very helpful. The atmosphere is nice and relaxing. I have never received better service at any other shop. They are always pleasant and very helpful. The atmosphere is nice and relaxing. I have never received better service at any other shop. More

Took car in for oil change and inspection. Andrew was polite and took care of the job. Didn't have my proof of insurance which thought was going to be a problem but was able to have my insurance company polite and took care of the job. Didn't have my proof of insurance which thought was going to be a problem but was able to have my insurance company email it to him. Car was ready to go in less than 4 hours. More

I have been a Lexus owner for about 10 years now, and can't imagine not owning one. Not only the quality of the vehicle, but the service is the best I've ever experienced and keeps me coming back year a can't imagine not owning one. Not only the quality of the vehicle, but the service is the best I've ever experienced and keeps me coming back year after year. Keith Hollis is fantastic with service and Clarence Keaver is the best in sales. Ask him how many cars we've bought from him at Lexus! I think he's found us about 10-12 cars over the years, as well as the countless referrals we've given him. Thank you and keep up the awesome job! Tami Head More

This was for uninsured collision repair. The final cost was $275 below the estimated cost. The work was completed on schedule and the staff were very friendly. I also enjoyed a cup of hot chocolate while I was $275 below the estimated cost. The work was completed on schedule and the staff were very friendly. I also enjoyed a cup of hot chocolate while I waited for the car to be brought up. More

On the day before New Year's Eve, I went outside to start my 2005 ls LS 430. When I turned the "key" it only "clicked." I called Fred, got his recording, but he called we back within thirty minutes. It start my 2005 ls LS 430. When I turned the "key" it only "clicked." I called Fred, got his recording, but he called we back within thirty minutes. It was about 2 PM. I told him that we had long-standing plans to take a former neighbor, now wheel-chair confined, out to dinner that evening. Our 90 year-old guest is not able to climb "up" into my wifes RX 350. We really needed my LS. Fred asked me, "how soon can you be here?" I was at the dealership Service Department in less than an hour, and left about 90 minutes later with a new battery, and a freshly washed vehicle. The battery, incidentally, was still under warranty -- a pleasant surprise! Thanks, Fred and a Happy New Year to all at Lexus. Good people to know and trust. James H. Abbott More

Westside Lexus continues with unparalleled service. Dave Palmer and Chris Nemoto provide a great service experience. Service is quick, loaner car is huge added value, and prices are very reasonable. Palmer and Chris Nemoto provide a great service experience. Service is quick, loaner car is huge added value, and prices are very reasonable. More

OUTSTANDING EXPERIENCE--- THE AMERICAN AUTO INDUSTARY SHOULD LEARN SOMETHING ABOUT YOUR CUSTOMER SERVICE. YOU HAVE A NEW CUSTOMER. MR. HOLLIS TOOK CARE OF ME WITH NO PROBLEMS. HE IS TAKEN CARE OF YOUR B SHOULD LEARN SOMETHING ABOUT YOUR CUSTOMER SERVICE. YOU HAVE A NEW CUSTOMER. MR. HOLLIS TOOK CARE OF ME WITH NO PROBLEMS. HE IS TAKEN CARE OF YOUR BUSINESS. More

This is my second Lexus RX 350 from Westside Lexus from 2007 to current 2011 model. Daughter is driving my first one still in New York. When she had trouble with a Lexus center in her area Keith Hollis 2007 to current 2011 model. Daughter is driving my first one still in New York. When she had trouble with a Lexus center in her area Keith Hollis helped us find her a reputable service center and spoke to a contact there to get her issue taken care of. Back here in Houston, Keith is my service advisor now after being shuffled after my first one left and when I went in for service set up by my service advisor only to find this new person there with explanation that my usual left the company. Really dislike that. Wish he had taken time to let his customers know even if by a short email message or mailed note to such. I then called my sales person who sold me both of my cars and he recommended Keith Hollis highly. Keith has advised me, and always made me comfortable in the fact that he was concerned about car during my travels across the country or around town to tire wear, working wipers or anything else that needed attention. I love the attention to detail when in for service. Maybe I'm lucky but with both RX 350's for I have not had any major problems or incidents, nor do I expect to have any. If I do I can count on Westside Lexus Service staff to be there. More

Great job. I was very pleased with the customer care provided by Mr. Perkins. He helped me when I was not able to obtain it. provided by Mr. Perkins. He helped me when I was not able to obtain it. More