Westside Lexus - Service Center

Josh - Great person to work with. The only thing that Josh - Great person to work with. The only thing that I'm not happy with was the fact that Lexus told me that I need it to change front and back brea Josh - Great person to work with. The only thing that I'm not happy with was the fact that Lexus told me that I need it to change front and back breaks ($365 EACH SET). I did it with a friend and come to find out that my back breaks were in perfect conditions - not a very good thing about your Lexus dealership. I talked to Josh about it and he told me it was a typooo (very expensive mistake almost $365) - Thanks God I had a good friend close by. Other than that I always get great customer service! More

Everyone is very helpful, courteous, and attentive. I feel confident when I take my car to Westside Lexus that I will not receive service I have not requested or charged for things I do not need. My car feel confident when I take my car to Westside Lexus that I will not receive service I have not requested or charged for things I do not need. My car stays in excellent running order due to this care by the service dept. My Lexus LS 400 lasted 14 1/2 years, and my LS 430 is now 9 years old. Thank you. More

Service personnel are friendly and competent. I left my garage door opener in the returned loaner vehicle. It was found and I was promptly notified and I came to the service location and picked it up. garage door opener in the returned loaner vehicle. It was found and I was promptly notified and I came to the service location and picked it up. More

I always receive excellent service at Westside Lexus with Fred Hernandez as my Customer Service Representative. I would highly recommend Lexus and Westside Lexus Dealership to anyone wanting a quality car a Fred Hernandez as my Customer Service Representative. I would highly recommend Lexus and Westside Lexus Dealership to anyone wanting a quality car and quality service. More

I've never been so pampered! The Westside Lexus is like being part of a family. They even provided me a loaner car for the day. like being part of a family. They even provided me a loaner car for the day. More

Prompt service and comfortable lounge to wait while the car is ready. They noticed that my state inspection was shortly due, so they asked me if I wanted it to be done. Good thinking... car is ready. They noticed that my state inspection was shortly due, so they asked me if I wanted it to be done. Good thinking... More

Love Westside Lexus service. Keith Hollis is the best service advisor ever. The complimentary courtesy car makes it less painful to get in for service and still get to work on time. service advisor ever. The complimentary courtesy car makes it less painful to get in for service and still get to work on time. More

I have stayed with Lexus for the quality and for the ability to work with Keith Hollis. He is a superb representative of the quality and customer service spirit that is rare to find. He explains optio ability to work with Keith Hollis. He is a superb representative of the quality and customer service spirit that is rare to find. He explains options and is extremely knowledgeable, and I have worked with him for about 10 years. I won't switch brands, as long as he is available. More

I have trust in your service department. I appreciate a loaner car. My only problem is that it usually takes about a week to get an appointment. loaner car. My only problem is that it usually takes about a week to get an appointment. More

All excellent. Thank you. I live in Mcallen where there is no Lexus dealer. Have driven Lexis for 20 plus years, so have to find service in Houston or San Antonio. First time at Westside, and it was a pl is no Lexus dealer. Have driven Lexis for 20 plus years, so have to find service in Houston or San Antonio. First time at Westside, and it was a pleasure. More