Westside Lexus - Service Center

I have stayed with Lexus for the quality and for the ability to work with Keith Hollis. He is a superb representative of the quality and customer service spirit that is rare to find. He explains optio ability to work with Keith Hollis. He is a superb representative of the quality and customer service spirit that is rare to find. He explains options and is extremely knowledgeable, and I have worked with him for about 10 years. I won't switch brands, as long as he is available. More

I have trust in your service department. I appreciate a loaner car. My only problem is that it usually takes about a week to get an appointment. loaner car. My only problem is that it usually takes about a week to get an appointment. More

service time quick, employees very friendly, service area clean and inviting. nice to have a loaner overall experience very, very good. definitely recommend this dealership to others clean and inviting. nice to have a loaner overall experience very, very good. definitely recommend this dealership to others More

All excellent. Thank you. I live in Mcallen where there is no Lexus dealer. Have driven Lexis for 20 plus years, so have to find service in Houston or San Antonio. First time at Westside, and it was a pl is no Lexus dealer. Have driven Lexis for 20 plus years, so have to find service in Houston or San Antonio. First time at Westside, and it was a pleasure. More

Very professional service from the moment I drove up to when I picked up my car when it was finished. I also appreciate the car wash too. Thank you! when I picked up my car when it was finished. I also appreciate the car wash too. Thank you! More

Washed and delivered my car to my front door what else could you ask for. All work was covered under factory warranty and a free oil change! could you ask for. All work was covered under factory warranty and a free oil change! More

I have been a customer of this dealership for well over a decade. Initially, the service was great and responsive. Recently, there has been a marked decline. First, I took a vehicle in for minor repairs an decade. Initially, the service was great and responsive. Recently, there has been a marked decline. First, I took a vehicle in for minor repairs and routine maintenance. Apparently, the service writer had a personal issue and had to leave. They had to "order parts or something. No one called, no one know the status. Since there was additional warranty work that was needed, I attempted to try to get those repairs done at the same time. No luck. Finally, they found the car. When I went to pick it up, they couldn't find it for a half hour or so. When it was brought to me, the interior was extremely hot and the vehicle clearly had not been washed. Subsequently, needed to make another appointment to get the aforementioned warranty work done. What a waste of time. Second, the tire pressure light went on. For those of you that don't know, if air is added to the tire(s) and the light remains on, only Lexis has the equipment to turn it off. I was told be the lady service writer that I needed 3 new sensor because obviously the NTW dealer had put them on incorrectly because there were multiple bad sensors. So, I asked for something in writing to take to NTW. I got a "could of", might of" "possibly" type statement that no one would proceed on. I took the car to Clear Choice Lexus a certified service provider. As it turns out, only one sensor was bad and they replaced it for substantially less than Westside's quote. Had to call a service manager but finally got them to repay me the out of pocket costs I really don't need this waste of my time and effort just to get a dealer to do quality work and not try to stiff me in the process. More

My salesman, Jeff Margiolis, has been really great to work with. He is friendly and follows up when he says he will. He helped me with the technology issues of the navigation system and went beyond what work with. He is friendly and follows up when he says he will. He helped me with the technology issues of the navigation system and went beyond what he needed to do. I truly appreciated all of his help. More

Immediate response by Josh Guerra to my phone calls and follow ups were handy- in other words- I did not have to do all of the work as Josh kept me informed about the service. I like the fact that he is at follow ups were handy- in other words- I did not have to do all of the work as Josh kept me informed about the service. I like the fact that he is at Lexus year after year and I do not have to deal with someone new every time I need service. More

Jeremy was very friendly and informative. Service took less time than expected. Dealership has convenient hours and is always accessible. etc etc etc etc etc less time than expected. Dealership has convenient hours and is always accessible. etc etc etc etc etc More