Westside Lexus - Service Center

My experience in the past before working with Mr. Charles Perkins was horrible! I hated to get my oil change because the customer service representatives did not seem interested in assisting me. I always h Perkins was horrible! I hated to get my oil change because the customer service representatives did not seem interested in assisting me. I always had to wait although I had an appointment and it was not the type of service I was use to. The last time I was in the dealership, I made up my mind that I will find another dealership. As I was waiting again, I watched Mr. Charles Perkins assist several customers and he treated them all the same. As I watched I found myself envious of the customers that he helped and I made sure I would request my next appointment with him. I received the same service that he gave all of those other customers before me and he is the reason that I have returned back to Westside Lexus! More

Lexus 45,000 Mile Service and Repair Had my 45,000 mile service and my bumper repaird so this involved 2 different departments. They both did an excellent job and kept me informed. I am Had my 45,000 mile service and my bumper repaird so this involved 2 different departments. They both did an excellent job and kept me informed. I am very pleased with the service which is why I own Lexus vehicles. More

My advisor, Jeremy Reardon, was friendly, polite, and helpful. He offered me a loaner car immediately. He notified me when my car was repaired and ready for pick-up. I was satisfied with my experience helpful. He offered me a loaner car immediately. He notified me when my car was repaired and ready for pick-up. I was satisfied with my experience. More

Josh - Great person to work with. The only thing that Josh - Great person to work with. The only thing that I'm not happy with was the fact that Lexus told me that I need it to change front and back brea Josh - Great person to work with. The only thing that I'm not happy with was the fact that Lexus told me that I need it to change front and back breaks ($365 EACH SET). I did it with a friend and come to find out that my back breaks were in perfect conditions - not a very good thing about your Lexus dealership. I talked to Josh about it and he told me it was a typooo (very expensive mistake almost $365) - Thanks God I had a good friend close by. Other than that I always get great customer service! More

Everyone is very helpful, courteous, and attentive. I feel confident when I take my car to Westside Lexus that I will not receive service I have not requested or charged for things I do not need. My car feel confident when I take my car to Westside Lexus that I will not receive service I have not requested or charged for things I do not need. My car stays in excellent running order due to this care by the service dept. My Lexus LS 400 lasted 14 1/2 years, and my LS 430 is now 9 years old. Thank you. More

Service personnel are friendly and competent. I left my garage door opener in the returned loaner vehicle. It was found and I was promptly notified and I came to the service location and picked it up. garage door opener in the returned loaner vehicle. It was found and I was promptly notified and I came to the service location and picked it up. More

I always receive excellent service at Westside Lexus with Fred Hernandez as my Customer Service Representative. I would highly recommend Lexus and Westside Lexus Dealership to anyone wanting a quality car a Fred Hernandez as my Customer Service Representative. I would highly recommend Lexus and Westside Lexus Dealership to anyone wanting a quality car and quality service. More

I've never been so pampered! The Westside Lexus is like being part of a family. They even provided me a loaner car for the day. like being part of a family. They even provided me a loaner car for the day. More

Prompt service and comfortable lounge to wait while the car is ready. They noticed that my state inspection was shortly due, so they asked me if I wanted it to be done. Good thinking... car is ready. They noticed that my state inspection was shortly due, so they asked me if I wanted it to be done. Good thinking... More

Love Westside Lexus service. Keith Hollis is the best service advisor ever. The complimentary courtesy car makes it less painful to get in for service and still get to work on time. service advisor ever. The complimentary courtesy car makes it less painful to get in for service and still get to work on time. More