Westside Lexus - Service Center

Thank you!! Andrew and the service techs always go above and beyond to take care of my hybrid. He's by far the BEST Advisor in Houston, and this is by far the BES Andrew and the service techs always go above and beyond to take care of my hybrid. He's by far the BEST Advisor in Houston, and this is by far the BEST team. Thank you! :) More

Excellent Maintenance Experience The Service Center at Westside Lexus is a wonderful and comfortable place for your maintenance experience. They are experienced, professional, but mo The Service Center at Westside Lexus is a wonderful and comfortable place for your maintenance experience. They are experienced, professional, but most of all everyone has a smile on their face and that makes people feel right at home. They also have a big, very comfortable room if you have to wait with delicious refreshment. All in all, a great experience! More

Service Charles was very friendly and helpful when I called to make the appointment. I was late, due to traffic, and he still got me in and out very quickly. Charles was very friendly and helpful when I called to make the appointment. I was late, due to traffic, and he still got me in and out very quickly. I was very pleased with his professionalism and friendliness. More

Service I purchase my RX 350 in October and this was my first visit to the service center. I was very pleasantly surprised with the efficiency and professi I purchase my RX 350 in October and this was my first visit to the service center. I was very pleasantly surprised with the efficiency and professional manner they handle everything. I dropped my car off, got a loaner and they called me when my car was ready which was the exact time they had promised it. I love this dealership. Buying the car was a very good experience, (I was expecting a hassle). Servicing the car was an exceptional experience. Everyone I have met at this dealership goes out of their way to take exceptional care of the customer. They put the customer first! What a concept! More

Service at Westside Lexus I have been consistently pleased with the service I have received through the years with this Lexus dealership. This is a big factor in my purchase o I have been consistently pleased with the service I have received through the years with this Lexus dealership. This is a big factor in my purchase of 4 different Lexus through the past years. More

Superior Service by Andrew Nagler Andrew Nagler - Goes out of his way to make sure all goes smooth and well. He is very professional and great at what he does. Andrew Nagler - Goes out of his way to make sure all goes smooth and well. He is very professional and great at what he does. More

The service manager I worked with was very knowledgable and friendly. He let me know about some areas that need to be worked on without making it feel as though I had to do the work right now. He let me and friendly. He let me know about some areas that need to be worked on without making it feel as though I had to do the work right now. He let me make the decision and then informed me about what I could expect if I did certain work and waited on other work. It was very clean in the service area and the waiting area. They set appropriate wait time expectations with me, and then kept me informed as they did the work. Overall this was a great experience. More

25000 mile service The service representative, Charles Perkins, was extremely amicable, pleasant, helpful, courteous and knowledgeable. It is the second service I did th The service representative, Charles Perkins, was extremely amicable, pleasant, helpful, courteous and knowledgeable. It is the second service I did through Charles and I would recommend working with him to anyone. In addition, the driver Jack was pleasant and courteous. As for the service work itself, I would rate it excellent as it was completed satisfactorily and in a timely fashion. Thank you and your team. More

My experience in the past before working with Mr. Charles Perkins was horrible! I hated to get my oil change because the customer service representatives did not seem interested in assisting me. I always h Perkins was horrible! I hated to get my oil change because the customer service representatives did not seem interested in assisting me. I always had to wait although I had an appointment and it was not the type of service I was use to. The last time I was in the dealership, I made up my mind that I will find another dealership. As I was waiting again, I watched Mr. Charles Perkins assist several customers and he treated them all the same. As I watched I found myself envious of the customers that he helped and I made sure I would request my next appointment with him. I received the same service that he gave all of those other customers before me and he is the reason that I have returned back to Westside Lexus! More

Lexus 45,000 Mile Service and Repair Had my 45,000 mile service and my bumper repaird so this involved 2 different departments. They both did an excellent job and kept me informed. I am Had my 45,000 mile service and my bumper repaird so this involved 2 different departments. They both did an excellent job and kept me informed. I am very pleased with the service which is why I own Lexus vehicles. More