Westside Lexus - Service Center

Car Repair I brought in a Lexus IS 250 that I had purchased used last year for some updates and repairs. My experience with the service center was very good. I I brought in a Lexus IS 250 that I had purchased used last year for some updates and repairs. My experience with the service center was very good. I will use the service center as my primary point of contact for repairs on the vehicle from now on and, based on continued service as I just experienced, I will undoubtedly purchase another Lexus vehicle as the next car for my family. More

Great dealership, great service The service department at Westside Lexus is second to none! My wife loves being able to pick up loaner while her car is being serviced. Good work gu The service department at Westside Lexus is second to none! My wife loves being able to pick up loaner while her car is being serviced. Good work guys! More

Thank you!! Andrew and the service techs always go above and beyond to take care of my hybrid. He's by far the BEST Advisor in Houston, and this is by far the BES Andrew and the service techs always go above and beyond to take care of my hybrid. He's by far the BEST Advisor in Houston, and this is by far the BEST team. Thank you! :) More

Excellent Maintenance Experience The Service Center at Westside Lexus is a wonderful and comfortable place for your maintenance experience. They are experienced, professional, but mo The Service Center at Westside Lexus is a wonderful and comfortable place for your maintenance experience. They are experienced, professional, but most of all everyone has a smile on their face and that makes people feel right at home. They also have a big, very comfortable room if you have to wait with delicious refreshment. All in all, a great experience! More

Service Charles was very friendly and helpful when I called to make the appointment. I was late, due to traffic, and he still got me in and out very quickly. Charles was very friendly and helpful when I called to make the appointment. I was late, due to traffic, and he still got me in and out very quickly. I was very pleased with his professionalism and friendliness. More

Service I purchase my RX 350 in October and this was my first visit to the service center. I was very pleasantly surprised with the efficiency and professi I purchase my RX 350 in October and this was my first visit to the service center. I was very pleasantly surprised with the efficiency and professional manner they handle everything. I dropped my car off, got a loaner and they called me when my car was ready which was the exact time they had promised it. I love this dealership. Buying the car was a very good experience, (I was expecting a hassle). Servicing the car was an exceptional experience. Everyone I have met at this dealership goes out of their way to take exceptional care of the customer. They put the customer first! What a concept! More

Service at Westside Lexus I have been consistently pleased with the service I have received through the years with this Lexus dealership. This is a big factor in my purchase o I have been consistently pleased with the service I have received through the years with this Lexus dealership. This is a big factor in my purchase of 4 different Lexus through the past years. More

The service manager I worked with was very knowledgable and friendly. He let me know about some areas that need to be worked on without making it feel as though I had to do the work right now. He let me and friendly. He let me know about some areas that need to be worked on without making it feel as though I had to do the work right now. He let me make the decision and then informed me about what I could expect if I did certain work and waited on other work. It was very clean in the service area and the waiting area. They set appropriate wait time expectations with me, and then kept me informed as they did the work. Overall this was a great experience. More

Superior Service by Andrew Nagler Andrew Nagler - Goes out of his way to make sure all goes smooth and well. He is very professional and great at what he does. Andrew Nagler - Goes out of his way to make sure all goes smooth and well. He is very professional and great at what he does. More

25000 mile service The service representative, Charles Perkins, was extremely amicable, pleasant, helpful, courteous and knowledgeable. It is the second service I did th The service representative, Charles Perkins, was extremely amicable, pleasant, helpful, courteous and knowledgeable. It is the second service I did through Charles and I would recommend working with him to anyone. In addition, the driver Jack was pleasant and courteous. As for the service work itself, I would rate it excellent as it was completed satisfactorily and in a timely fashion. Thank you and your team. More