Westside Lexus - Service Center

Great Customer Service. Got me a loaner car at the last minute. Everyone is so friendly. Easy to schedule. Very satisfied with my vehicle. Would recommend this dealership. Got me a loaner car at the last minute. Everyone is so friendly. Easy to schedule. Very satisfied with my vehicle. Would recommend this dealership. More

Westside Lexus IS great From the sales department to the service department, Westside Lexus IS the best!! The service is easy to schedule and handled promptly an completely. From the sales department to the service department, Westside Lexus IS the best!! The service is easy to schedule and handled promptly an completely. I have bought three cars from Westside Lexus. More

Overall satisfied All-in-all I was very satisfied with the service at Westside Lexus. Everyone is always very friendly and efficient. The only problem I had was the fac All-in-all I was very satisfied with the service at Westside Lexus. Everyone is always very friendly and efficient. The only problem I had was the fact that my car was not dried off after the car wash. I was going to go back in and ask them to have someone dry my car so it wouldn't have water spots but I had an appointment I had to get to. Even with that small problem I would still recommend this dealership for anyone who needs service on their Lexus. More

Excellent! Chris is the best I've worked with so far! TOP NOTCH! I've never had a bad experience at Westside Lexus! I highly recommend! Chris is the best I've worked with so far! TOP NOTCH! I've never had a bad experience at Westside Lexus! I highly recommend! More

Customer Service at its Finest! Take note Mercedes Benz Best customer service from a dealership I have ever had better than Mercedes Benz. I own a G55 and don't get the same level of service from my Merced Best customer service from a dealership I have ever had better than Mercedes Benz. I own a G55 and don't get the same level of service from my Mercedes Dealership. More

New car warranty service in for first well-baby on my new ES; all went quickly and efficiently. Laura Brown did a good job of handling my first service on the car. in for first well-baby on my new ES; all went quickly and efficiently. Laura Brown did a good job of handling my first service on the car. More

Westside Lexus is great! Not much to say except I have been a Lexus buyer since 1996! I would that think that speaks for the sales and service at Westside. Not much to say except I have been a Lexus buyer since 1996! I would that think that speaks for the sales and service at Westside. More

Best Service Anywhere Westside Lexus provides the best customer service I have ever received. It will be hard to purchase another manufacturer's automobile, just because of Westside Lexus provides the best customer service I have ever received. It will be hard to purchase another manufacturer's automobile, just because of the excellent service department and the respect the sales staff affords. More

Excellent service for 75000 miles My loaner car was ready by the time I brought my car for service. In addition to the regular 75000 miles service I requested tires alignment and the s My loaner car was ready by the time I brought my car for service. In addition to the regular 75000 miles service I requested tires alignment and the steering wheel to be aligned at the center of the dash board. By the end of the day the car was ready and the extra service I requested was complete and my car felt excellent when I drive it. I had my wheel alignment done in a local shop previously and I was not happy with the results, the car felt worse than when I brought in. The wheel alignment in a local shop was about half the price i paid for in the west side Lexus dealer but even though I was pleased with the job performed by the Lexus dealer. More

Service Review My RX350 went into distress on the Houston freeway at night while I was traveling. I called Roadside Asst & they immediately told me what the flashing My RX350 went into distress on the Houston freeway at night while I was traveling. I called Roadside Asst & they immediately told me what the flashing indicator lights meant and to have vehicle taken to nearest dealership for service repairs. Since it was late, I called the direct line of my service manager, Scott Bissonette at Westside and left a detailed message as to why my vehicle was towed in. I was leaving on a business trip the next morning & requested he leave me a voicemail regarding his findings and how to handle repairs. Scott was very efficient in getting that information to me and putting me at ease. He also was prepared with the cost and was checking on my warranty. I was very pleased when he assured me that my vehicle would be completely repaired and ready for pickup by the time I returned a few days later from my trip. It was seamlessly executed and professionally handled. I have always felt confident that the service department at Westside and Scott Bissonette are exceptional. This was one more example of why I love owning a Lexus! More