Westside Lexus - Service Center

Excellent service for 75000 miles My loaner car was ready by the time I brought my car for service. In addition to the regular 75000 miles service I requested tires alignment and the s My loaner car was ready by the time I brought my car for service. In addition to the regular 75000 miles service I requested tires alignment and the steering wheel to be aligned at the center of the dash board. By the end of the day the car was ready and the extra service I requested was complete and my car felt excellent when I drive it. I had my wheel alignment done in a local shop previously and I was not happy with the results, the car felt worse than when I brought in. The wheel alignment in a local shop was about half the price i paid for in the west side Lexus dealer but even though I was pleased with the job performed by the Lexus dealer. More

Service Review My RX350 went into distress on the Houston freeway at night while I was traveling. I called Roadside Asst & they immediately told me what the flashing My RX350 went into distress on the Houston freeway at night while I was traveling. I called Roadside Asst & they immediately told me what the flashing indicator lights meant and to have vehicle taken to nearest dealership for service repairs. Since it was late, I called the direct line of my service manager, Scott Bissonette at Westside and left a detailed message as to why my vehicle was towed in. I was leaving on a business trip the next morning & requested he leave me a voicemail regarding his findings and how to handle repairs. Scott was very efficient in getting that information to me and putting me at ease. He also was prepared with the cost and was checking on my warranty. I was very pleased when he assured me that my vehicle would be completely repaired and ready for pickup by the time I returned a few days later from my trip. It was seamlessly executed and professionally handled. I have always felt confident that the service department at Westside and Scott Bissonette are exceptional. This was one more example of why I love owning a Lexus! More

Service above and beyond the norm Our vehicle was diagnosed with a dead battery by a third party roadside assistance technician. We took the vehicle to Westside Lexus with the intent t Our vehicle was diagnosed with a dead battery by a third party roadside assistance technician. We took the vehicle to Westside Lexus with the intent to replace this battery. However the diagnostics indicated it was the alternator that may be causing the problem becasue it was testing outside the normal recommended range. The Westside service manager took time to explain the service on the vehicle, and propsects for potential battery issues in the future because it (the battery) had been drained. After replacing the alternator the battery tested good, but given the explanation and the reasons for potential battery problems in the future it was not worth taking the risk to be stranded somewhere remote More

Regular oil change Satisfied with the service,on time, love the waiting area,updates you on your car's progress,washes you car,quicker than you think. Thank you! Satisfied with the service,on time, love the waiting area,updates you on your car's progress,washes you car,quicker than you think. Thank you! More

Lexus GS-350 recall service 5/14 This was a repetition of my usual experience with Westside Lexus service. Josh Guerra promptly processed the service request and loaner car transacti This was a repetition of my usual experience with Westside Lexus service. Josh Guerra promptly processed the service request and loaner car transaction. My car was ready when promised. The service I requested in addition to the recall service was done correctly. More

SC 430 Alignment Issue After installing performance coil over shocks in my SC 430 and 3 trips to my neighborhood Firestone, my alignment issues were not resolved. I then br After installing performance coil over shocks in my SC 430 and 3 trips to my neighborhood Firestone, my alignment issues were not resolved. I then brought it to Westside Lexus service where they were able to diagnose and fix the rear toe issue. Since I had it in, they also took care of some routine maintenance. My service writer Scott B. was efficient and friendly. The 20% off labor promotion for Memorial Day weekend and the loaner car were definite plusses! Now my wife wants a new RX 350... More

Westside Lexus Service Center Called Dave to schedule 45,000 mile check for my 2011 Lexus GX. He promptly returned my call, set appt. Date and time. When I arrived at Westside Lex Called Dave to schedule 45,000 mile check for my 2011 Lexus GX. He promptly returned my call, set appt. Date and time. When I arrived at Westside Lexus service center, a welcome sign was awaiting me as I pulled in! This was new, as I have used this service center for many years. I waited while my car was serviced as Dave had informed me it would take 1.5-2 hrs. Exactly 1.5 hours later it was complete. My car always receives a complementary wash, which I love. Check out staff was efficient and friendly. Love Lexus! More

Consistent quality service I have always had consistent quality service with Laura Brown, she is efficient and professional. My first service advisor sucked and since I started I have always had consistent quality service with Laura Brown, she is efficient and professional. My first service advisor sucked and since I started working with Laura I have been pleased. She gives feed back, calls prior to appointment; I keep returning to this location really because of the quality of service from Laura. Herb is her driver and he is so pleasant- they don't have gentlemen like him around. More

Service We have always received excellent service from Westside Lexus. They are honest and the work is always excellent. They try to help us save money whic We have always received excellent service from Westside Lexus. They are honest and the work is always excellent. They try to help us save money which we appreciate. More

Westside Lexus Collision Department Took RX-450h to Westside Collision for body damage that occurred in a parking lot. I showed up at appointed time and everything was set to go includin Took RX-450h to Westside Collision for body damage that occurred in a parking lot. I showed up at appointed time and everything was set to go including having a rent car onsite as promised. Repairs were excellent and finished a day earlier than scheduled. This is my 8th Lexus and as always Westside Lexus has excelled in both their sales and service departments and has been in my family for 15 years. Where I used to absolutely dread going to a car dealership for either sales or service I cannot begin to say how nice and pleasing it is to go to Westside Lexus for either. Unfortunate for me that I have had to go to Westside Collision 3 times in several years but very fortunate that I have had Westside's Steve Conrad and Jason Bibb to take care of my vehicle. John Wofford, Houston TX More