Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Westside Lexus - Service Center

Houston, TX

4.7
1,437 Reviews
Call Service Center (281) 558-3030

1,437 Reviews of Westside Lexus - Service Center

Sort by
August 17, 2022

Excellent service! The dealership is impressively clean and I have always been greeted with a friendly face! More

by EPGILL2000
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tim Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2022 -

Westside Lexus responded

We're elated to hear that we're meeting our high standards for service and cleanliness! Thank you for the phenomenal review and for being a valued Westside Lexus client. We appreciate you!

July 30, 2022

I was referred to Sterling Sine by Asa Hunt. Sterling went above and beyond to search and find what I was looking for. He got me in and out in just about 30 minutes. More

by Tanjahhunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2022 -

Tanjahhunt responded

Yes

Aug 01, 2022 -

Westside Lexus responded

Thank you for the great review! Hearing that you had a successful purchase experience working with Asa made our day. Safe travels in your new vehicle, and we hope to see you back again at Westside Lexus!

July 27, 2022

Best dealership I’ve ever used. Honest, professional and friendly. I refer all my friends to Westside Lexus when they are searching for a new vehicle. More

by jdefranco7
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2022 -

Westside Lexus responded

We are blushing! We're overjoyed to provide courteous and straightforward assistance that's earned Westside Lexus your confidence. It's an honor to work with wonderful customers like you. Thank you!

July 02, 2022

Picked up my license plate excellent customer service. Drove up through service quick and convenient. More

by bguillen23
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Schackmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Thornton
Other Employees : Not sure installed license plate on my new vehicle
Report | Print
Jul 05, 2022 -

Westside Lexus responded

We really appreciate this feedback! Thank you for giving Westside Lexus your business, we hope to have the opportunity to work with you again down the road.

June 21, 2022

Always the best service at WestsidelexusEverything was done just like I asked the loaner car and then when I got my car it was all cleaned up like brand new which it is More

by babsoldkaty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2022 -

Westside Lexus responded

We are thrilled that our team made your car so pristine! Thank you for choosing Westside Lexus for your service needs, we look forward to the next opportunity to work with you. Drive safely!

June 02, 2022

Chase Clements facilitated the installation of window tint on my new 2022 NX350. Beautiful job on our beautiful new car!! Car was spotlessly detailed when we picked it up! Happy, happy customer! More

by Kerry C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Owens
Report | Print
Jun 02, 2022 -

Westside Lexus responded

Kerry, thank you for the great review! We are so glad to hear that you had a successful experience working with Chase and the Westside Lexus team. Drive safely in your new 2022 Lexus NX 350, and enjoy it! We hope to see you back again down the road!

May 19, 2022

Excellent service. Lauren Thomas was superb. I would return just because of her. Prompt, attentive and vey clear about options. More

by jsc12722
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2022 -

Westside Lexus responded

We're happy that you're happy! Thanks for highlighting Lauren's excellent work and we look forward to seeing you at Westside Lexus again next time!

May 19, 2022

Not organized. In Service. Had a loaner. Got there at 12:45 and left at 4:45. Had 20k. Inspection and update on Nav. Not the normal. Usually great. More

by paula_pollock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2022 -

Westside Lexus responded

Paula, I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver efficient and accommodating service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or better your visit, please feel free to give me a call. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

May 01, 2022

Assistance was print. Waiting area was beautiful and quiet. Car was returned complete and washed. Work was done in a timely manner. More

by ellendelfranco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
Report | Print
May 02, 2022 -

Westside Lexus responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful experience working with the Westside Lexus team. Safe travels, and we hope to see you back!

April 24, 2022

Took a bit longer than I’d wish to check my car in and get the loaner, but other than that everything was top notch. More

by Ecw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Corral
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2022 -

Westside Lexus responded

Thank you for the review! We are so glad to hear that the Westside Lexus team delivered a successful service experience. We appreciate your patience during your visit and will be sure to use this feedback to improve our efficiency down the road. If there is anything more we can do to assist you, please feel free to reach out!

1
...
11
12
13
...
144