Westside Lexus - Service Center

Professional service in a timely manner Each time I've brought my car in to this dealership for routine maintenance, the experience has been remarkable. I meet with my service rep; I wait Each time I've brought my car in to this dealership for routine maintenance, the experience has been remarkable. I meet with my service rep; I wait for no longer than they told me it would take (or get a loaner); I am offered food and drink; everyone is pleasant and helpful from the service rep to the guy who greets me when I drive in. In short, this is where I will continue coming and purchase future vehicles. I sold my 2013 Audi last year because of the horrid service experiences I had every time I was there. Then I went almost next door and bought this Lexus because of their great reputation, and I can't compliment them highly enough on their service department. More

David Palmer is professional and has been helping me for yrs I have bought 4 Lexus from Westside, paid cash for them all. Mostly professional all the way, David Palmer is on top of everything, and I trust his ju I have bought 4 Lexus from Westside, paid cash for them all. Mostly professional all the way, David Palmer is on top of everything, and I trust his judgment. My one exception: I had to wait over 3 hrs. this last time. One of the reasons I continue to purchase from your dealership-- Lexus has an excellent reputation,plus, I am given a loaner to drive; my home is less than 4 miles from your dealership, but I don't want to sit and wait. I have never kept a car as long as this one, 2005-I only have 25,500 miles, don't drive much as I am retired. I am considering my options. In summary--for your good customers, who have purchased four cars from you, you should always offer a loaner, after all it is only once, at the most twice a year. If I purchase another Lexus, my fifth, it will be from you. Margaret Parker 11615 Highgrove Dr Houston, Tx 77077 More

EXCELLENT SERVICE as always I purchased my Lexus at another dealer but their service department was terrible. Luckily the sale manager at Westside Lexus added me to their family I purchased my Lexus at another dealer but their service department was terrible. Luckily the sale manager at Westside Lexus added me to their family and I have been very happy with their professional services. More

Impressed with first service experience Was there less than an hour from start to finish. Car was waiting for me clean inside and out. Hope all the service appointments are that easy! Was there less than an hour from start to finish. Car was waiting for me clean inside and out. Hope all the service appointments are that easy! More

Inspection Excellent service from Andrew Nagler. The inspection costs a bit more when I had to get the tags. The cost was due to the fact that emissions control Excellent service from Andrew Nagler. The inspection costs a bit more when I had to get the tags. The cost was due to the fact that emissions control is in Harris a County and not in Jefferson. That's ok. The service is excellent! More

They are always fast and effecient They are always great about getting you in and out. The people are friendly and the service writers are very fast. They are good about letting you kno They are always great about getting you in and out. The people are friendly and the service writers are very fast. They are good about letting you know the problem and then getting it fixed quickly More

Excellent services from Charles Perkins I have used Charles Perkins for many years. I have never had a service person in the automobile industry who I felt was on my side. I cannot recomme I have used Charles Perkins for many years. I have never had a service person in the automobile industry who I felt was on my side. I cannot recommend him enough! I purchased my RX350 from family, so I knew the car had been well maintained, and I have continued performing all service through Westside Lexus. Charles has been my service provider since 2010 and has gone above and beyond every single year. One year, he helped me get a good deal on new tires when I needed them. Another year, he worked with Lexus to replace my power steering column at no charge. Just this week, I feared the worst when my car sprang an oil leak. Charles called me on a Saturday to inform me that it was a busted hose (not a broken seal or worse) and that the repair was fully covered, even though I had hit 99,300 miles on my vehicle. Outstanding service and a great attitude - that is what I have received from Charles Perkins. Thank you and GREAT JOB! More

Lexus Service experience Westside Lexus is a terrific dealership. We've purchased 3 cars at this dealership and always have great service experiences there. I would recommen Westside Lexus is a terrific dealership. We've purchased 3 cars at this dealership and always have great service experiences there. I would recommend this dealership to anyone. More

Great experience First appointment and it was simply impressive, everything flowed like a well oiled machine, everyone was pleasantly friendly, will definitely make We First appointment and it was simply impressive, everything flowed like a well oiled machine, everyone was pleasantly friendly, will definitely make Westside Lexus my dealership of choice. More

Service Work Review All was good had my Lexus ES-350 in for a service maintenance check up this month with David Palmer my service advisor. Super and friendly service was All was good had my Lexus ES-350 in for a service maintenance check up this month with David Palmer my service advisor. Super and friendly service was provided in a timely manner no worries! More