Westside Lexus - Service Center

Great Service First time to this dealer, The service center is two block down the street. Anyway they have the street sign to solve the problem. Staff was friendly First time to this dealer, The service center is two block down the street. Anyway they have the street sign to solve the problem. Staff was friendly. I stop by for recall service for my RX330 . I request a quote for other services. They quote me spark plug replacement for $550, sound like fair price. I will be back for other services. More

Maintenance / Service at Westside Lexus Dave Haas has been my Service Contact for more than 10 yrs now, and has always made me feel at home when I bring our 2010 ES 350 in for service. I th Dave Haas has been my Service Contact for more than 10 yrs now, and has always made me feel at home when I bring our 2010 ES 350 in for service. I thank him for that. Also, WSL's Service Waiting Area is always clean and quiet with coffee while I wait. Again, thank you. More

Excellent Service Appt! Once again, outstanding service appointment. Loaner was available immediately. Vehicle was returned clean. Addison was very professional, efficient Once again, outstanding service appointment. Loaner was available immediately. Vehicle was returned clean. Addison was very professional, efficient, and knowledgeable. No concerns whatsoever. Great job! More

Excellent service. First class!!! As always, is the best service a dealership can offer in the city of Houston. Always on time and ready to work around your schedule. As always, is the best service a dealership can offer in the city of Houston. Always on time and ready to work around your schedule. More

great service- Charles Perkins Made the service visit easy regarding the recall for my vehicle. Service adviser was informative and courteous. I have recommended to another friend Made the service visit easy regarding the recall for my vehicle. Service adviser was informative and courteous. I have recommended to another friend who owns a Lexus to setup an appointment there. More

Jacob Hershman is professional, timely and honest! I love coming to Westside Lexus Service because they make it so easy. The Service Consultants are honest, upfront and helpful. Strange to say but I I love coming to Westside Lexus Service because they make it so easy. The Service Consultants are honest, upfront and helpful. Strange to say but I look forward to the service visits. I have never had an interaction with them that was less than amazing in 8 years! Their service keeps me in a Lexus and I can't wait for the next RX to continue the trend. More

Outstanding dealership, service center and collision center I have dealt with Westside Lexus since 2004 and have bought three new cars, had all service performed and even a couple of collision repairs performed I have dealt with Westside Lexus since 2004 and have bought three new cars, had all service performed and even a couple of collision repairs performed. Westside has been outstanding! More

Good work by Westside Lexus Keith, as always, was very courteous and professional. The work was done quickly and without a problem. Keith informed me by phone promptly when wor Keith, as always, was very courteous and professional. The work was done quickly and without a problem. Keith informed me by phone promptly when work was finished. More

Professional service in a timely manner Each time I've brought my car in to this dealership for routine maintenance, the experience has been remarkable. I meet with my service rep; I wait Each time I've brought my car in to this dealership for routine maintenance, the experience has been remarkable. I meet with my service rep; I wait for no longer than they told me it would take (or get a loaner); I am offered food and drink; everyone is pleasant and helpful from the service rep to the guy who greets me when I drive in. In short, this is where I will continue coming and purchase future vehicles. I sold my 2013 Audi last year because of the horrid service experiences I had every time I was there. Then I went almost next door and bought this Lexus because of their great reputation, and I can't compliment them highly enough on their service department. More

David Palmer is professional and has been helping me for yrs I have bought 4 Lexus from Westside, paid cash for them all. Mostly professional all the way, David Palmer is on top of everything, and I trust his ju I have bought 4 Lexus from Westside, paid cash for them all. Mostly professional all the way, David Palmer is on top of everything, and I trust his judgment. My one exception: I had to wait over 3 hrs. this last time. One of the reasons I continue to purchase from your dealership-- Lexus has an excellent reputation,plus, I am given a loaner to drive; my home is less than 4 miles from your dealership, but I don't want to sit and wait. I have never kept a car as long as this one, 2005-I only have 25,500 miles, don't drive much as I am retired. I am considering my options. In summary--for your good customers, who have purchased four cars from you, you should always offer a loaner, after all it is only once, at the most twice a year. If I purchase another Lexus, my fifth, it will be from you. Margaret Parker 11615 Highgrove Dr Houston, Tx 77077 More