Westside Lexus - Service Center

Maintenance Timely friendly service for my routine maintenance checkup. . I just wish the dealership was not so far from my home but so be it. Thanks again. Timely friendly service for my routine maintenance checkup. . I just wish the dealership was not so far from my home but so be it. Thanks again. More

Service I am satisfied with my service. I do recommend Westside Lexus. I went in for 20,000 miles service check on my ES 350, 2014. I am satisfied with my service. I do recommend Westside Lexus. I went in for 20,000 miles service check on my ES 350, 2014. More

Excellent service. The best I have ever experienced I was greeted as soon as I pulled into the service center. Chris met me to see if I had any concerns outside of the normal 10,000 mile service. The w I was greeted as soon as I pulled into the service center. Chris met me to see if I had any concerns outside of the normal 10,000 mile service. The waiting area allowed me to continue working on my laptop, while my car was being serviced. Top notch care & service. Thank you! More

Great Service as Usual What can I say? I've taken my car to other places due to being closer to home/work and I always end up back at Westside Lexus. And there is no one I'd What can I say? I've taken my car to other places due to being closer to home/work and I always end up back at Westside Lexus. And there is no one I'd trust more for serious repairs/service work. The service and care is incomparable. They even transferred my car seat out of my loaner to my car. More

Great as usual Quick and honest service. Offered loner car because it was going to take a little longer than expected.. They finished sooner than estimated time so Quick and honest service. Offered loner car because it was going to take a little longer than expected.. They finished sooner than estimated time so was called just previously to the car being washed. More

Awesome Service Department! Fred Hernandez made it very easy to get the maintenace done on my GX460. They are always courteous and has a very comfortable and well staffed facil Fred Hernandez made it very easy to get the maintenace done on my GX460. They are always courteous and has a very comfortable and well staffed facility. More

Always a great experience I have been going to Westside Lexus for about 7 years. Fred Hernandez is outstanding. I never have a problem getting in or getting a loaner. When I I have been going to Westside Lexus for about 7 years. Fred Hernandez is outstanding. I never have a problem getting in or getting a loaner. When I returned my loaner I had left my work laptop in the back. They immediately turned it in and called me. I really appreciate their honesty. I highly recommend the dealership, body shop and service center. More

Westside Service Keeps You Informed Went to Westside with a few warning lights on. The service adviser called to give me options to diagnose the problem. There were 2 possible solution Went to Westside with a few warning lights on. The service adviser called to give me options to diagnose the problem. There were 2 possible solutions to problem - an expensive diagnostic check or simply replace gas cap. Replaced cap and fixed problem. Some service centers would have run the diagnostic test without checking with me. I have taken the vehicle to Westside since I bought it and will not go anywhere else! More

Quick service when I needed it. I appreciated getting a quick service call prior to heading out on some driving trips this month. Josh Guerra performed excellently, as usual. I have I appreciated getting a quick service call prior to heading out on some driving trips this month. Josh Guerra performed excellently, as usual. I have always been pleased with Westside's service. More

Snobbish Receptionist and totally RUDE service cordinator First time in this service center as The location was nearer to my residence. Receptionist did not greet us nor had a smile, very snobbish. I can get First time in this service center as The location was nearer to my residence. Receptionist did not greet us nor had a smile, very snobbish. I can get a better greeting in Kroger. When we were assigned a cordinator, we start asking questions about a recall letter we have received and also wanted some services done on the car. But as a careful consumer, I asked for the price first before I gave them full authority over my credit card. This is the response: when I asked if they charge the same as the South West Lexus service center: the agent Andrew Tran gave us a quick response, WE don't Use Coupons here' Would you feel talked down to and being totally disrespected? I will never visit this service center again, even if I want to buy a new Lexus, this will definately not be one of the places I step foot again. Will let my friends who owns Lexus and luxury cars know about this kind of bad service in this location. More