Westside Lexus - Service Center

great service Andrew tran was very efficient he had a car waiting for me because he knew I was in a hurry. He called to follow up with me personally and via email. Andrew tran was very efficient he had a car waiting for me because he knew I was in a hurry. He called to follow up with me personally and via email. Service was easy. Great service! More

Efficient and Accommodating I've been taking my Lexus in for regular maintenance at Westside for 3 years. Every experience has been better than the last. Charles and the rest o I've been taking my Lexus in for regular maintenance at Westside for 3 years. Every experience has been better than the last. Charles and the rest of the staff are always efficent and accommodating - whether I call a week ahead of time, or the day before I need service, they always have everything ready and get me in and out with no hassle. More

Efficient and Professional Jacob was very professional and efficient; explained my service so it was easy to understand. At the end, checking out was very smooth and fast. Jacob was very professional and efficient; explained my service so it was easy to understand. At the end, checking out was very smooth and fast. More

Service experience The mechanics do a thorough job of checking everyone. There is never any pressure to have anything dpne. A detail report is provide so the owner can The mechanics do a thorough job of checking everyone. There is never any pressure to have anything dpne. A detail report is provide so the owner can keep an eye on anything that might need to be repaired or replaced in the future. More

body repair work The staff was very friendly and helpful. My RX 350 had been in an accident. The body shop made my car look and feel like new again. The only problem The staff was very friendly and helpful. My RX 350 had been in an accident. The body shop made my car look and feel like new again. The only problem I had was that my car was returned to me with an empty tank of gas, and I had to quickly find a gas station in an aria I was unfamiliar with. More

Painless customer service. Service adviser was knowledgeable & worked quickly to finish all paperwork. All problems were resolved in a timely manner by the service department. C Service adviser was knowledgeable & worked quickly to finish all paperwork. All problems were resolved in a timely manner by the service department. Comfortable waiting area & experience. More

great customer service I purchased my Lexus 6 months ago and this was my first service. I could not find the service center at first. People were helpful. Overall service I purchased my Lexus 6 months ago and this was my first service. I could not find the service center at first. People were helpful. Overall service was fast and efficient. Charles Perkins was very professional. More

Recall Although they were extremely busy. The service was excellent. Always friendly and efficient. Work was completed in a timely matter. Had to wait aw Although they were extremely busy. The service was excellent. Always friendly and efficient. Work was completed in a timely matter. Had to wait awhile for car but that is not the norm. More

Excellent service The service dept gets you in & out quickly without trying to sell additional services. When I picked up my car, they had even filled it with gasoline The service dept gets you in & out quickly without trying to sell additional services. When I picked up my car, they had even filled it with gasoline! More

Exceptional Service I drove to Houston from Baton Rouge to visit friends and my car died. I attempted to schedule emergency service with several locations but decided to I drove to Houston from Baton Rouge to visit friends and my car died. I attempted to schedule emergency service with several locations but decided to take my car to Westside Lexus. A friend referred me to Westside and Mr. Fred Hernandez went over board to accommodate me. He got my car in for service, placed me in a loaner and assured me I would be taken care of. I thought I would be afraid to drive the car back to Louisiana during late evening hours, but when I read the summary of how my car was evaluated and serviced, I knew for sure I would be alright. Fred left a Very Favorable impression on me. Thanks you for EXCELLENT service.?????? More