Westside Lexus - Service Center

5 5 Great, quick job replacing battery Reasonable price and quick service I had a comfortable wake in the guest waiting area and quick service I had a comfortable wake in the guest waiting area More

I brought my car there for an oil service, with no issues. I was called by Tanner saying my hood was not closing and that a part binded up and they delivered my car to me with my hood not shutting and issues. I was called by Tanner saying my hood was not closing and that a part binded up and they delivered my car to me with my hood not shutting and tried to sell me a new part and installation to fix it, for well over $1500. Rip off and down right terrible. More

Quick and thorough service. Great communication and always know what to expect at the current visit and the next one. Great communication and always know what to expect at the current visit and the next one. More

Good and timely. Very professional Good grief. Ok it was the best day of my life!! Very professional Good grief. Ok it was the best day of my life!! More

My car drives like new. It was a bit slow in the repairs due to State Farm and the parts. It was a bit slow in the repairs due to State Farm and the parts. More

Customer experience is important to them. Frequent updates, very nice amenities and comfort when waiting on car. Timely, efficient and friendly. Frequent updates, very nice amenities and comfort when waiting on car. Timely, efficient and friendly. More

Westside Lexus Service and Wilber Escobar have always given us the best service! Wilber Escobar is always excellent, professional, and courteous. We have been a satisfied customer since 2010 and are ver given us the best service! Wilber Escobar is always excellent, professional, and courteous. We have been a satisfied customer since 2010 and are very well pleased. Truly a team in every way. More

Outstanding service by knowledgeable people who can solve the problem. I have use this dealership for well over 10 years I’ve been pleased with each interaction. solve the problem. I have use this dealership for well over 10 years I’ve been pleased with each interaction. More

From entering the Westside Lexus Dealership, it’s a pleasure to interact with the professionals that work there. Expert service and advice. Beautiful dealership too. pleasure to interact with the professionals that work there. Expert service and advice. Beautiful dealership too. More

Poor customer service and service recovery. Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the ba Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the back driver seat. Ashes all over the car despite it should be "no smoking". Called and left messages about this on two managers voicemail (@ 0900 when the office opened, again at 1000, and 1200) and both failed to pick up the phone to call me back to address my concerns. When I went in to pick up my car (after work @ 1730) I had to request to speak to the manger. When he finally came to speak to me, he informed me he didn't know I wanted him to call me back (despite me asking him to do so in my voicemail). All he could say at this point was, they have a process and obviously the process failed for me and he apologized for that. But why did I have to wait 8 hours to get an apology for driving a dirty car. I will NEVER go back to this dealership and I would not recommend them to anyone. I paid nearly $1000 for the poorest customer service I have ever received in my life. More