Westside Lexus - Service Center

A Good Guy Jacob was wonderful in detailing the process for my car to be fixed. Also, he let me know of other issues that they found while inspecting my car. Jacob was wonderful in detailing the process for my car to be fixed. Also, he let me know of other issues that they found while inspecting my car. I appreciated this kindness, dedication, and professionalism during my several visits. More

great customer service i usually go to this service department for regular check up and feel comfortable. They consultant is very friendly and let me know what i need to d i usually go to this service department for regular check up and feel comfortable. They consultant is very friendly and let me know what i need to do for maintain good condition of vehicle. More

Very good experience I came in for a routine service. However, a problem was found and described to me. I was given a good loaner car. The problem was fixed within the es I came in for a routine service. However, a problem was found and described to me. I was given a good loaner car. The problem was fixed within the estimate of cost and time. More

service 60K excellent service. David Hass scheduled my app. and arranged for my loaner car. received a detailed report of the services performed as well as det excellent service. David Hass scheduled my app. and arranged for my loaner car. received a detailed report of the services performed as well as details for upcoming maintenance required. i would definitely recommend the service department. More

Westside Lexus is awesome. Andrew is my service manager. He is always helpful and informative about my service. He makes sure I know what to expect on each service and upcoming Andrew is my service manager. He is always helpful and informative about my service. He makes sure I know what to expect on each service and upcoming service. He has a car ready for me so I don't miss any work. I really appreciate his kindness and professional attitude. I always know I will be well taken care of. More

hassle free I have never had a hassle with service or personnel. It's always a great experience Clean facility. Comfortable I describe the waiting area as a co I have never had a hassle with service or personnel. It's always a great experience Clean facility. Comfortable I describe the waiting area as a comfort area More

Excellent as usual! In and out in 30 minutes for a 10,000 mile check up. Great service. I would recommend to others. I have been using this dealership ship since 1990. In and out in 30 minutes for a 10,000 mile check up. Great service. I would recommend to others. I have been using this dealership ship since 1990. More

Always great! Dave Haas is great at taking care of my service! The service was efficient, thorough and timely. The acting area is least and comfortable. Thank yo Dave Haas is great at taking care of my service! The service was efficient, thorough and timely. The acting area is least and comfortable. Thank you! More

Service Visit I was quite satisfied with my service visit. The purpose of my visit was a 95K maintenance on my RX 330. I waited while the service was performed. I was quite satisfied with my service visit. The purpose of my visit was a 95K maintenance on my RX 330. I waited while the service was performed. I enjoyed the atmosphere. The service did not take long and I was pleased with the service performed. More

Mediocre customer service and expensive simple maintenance We brought our Lexus 350 in for it's 60,000 mile check up expecting to pay about $350. Though I could not call Erin, our service associate, I was abl We brought our Lexus 350 in for it's 60,000 mile check up expecting to pay about $350. Though I could not call Erin, our service associate, I was able to make an appointment online with Josh. Upon arriving for the service, we found Josh was busy with 2 other customers while several service reps walked around or worked alone at their desks instead of asking if we could be helped. It turned out Erin was available so we talked to her and set up the service which was surprisingly expensive for mostly inspecting the vehicle. Erin was pleasant and tried to justify the high cost of the 60K service. Parts were fairly reasonably priced but labor was overinflated for the type of work performed. They did not replace the oil filter (or at least not listed with the parts; you always replace the oil filter when replacing the oil) and they did not rotate and balance the tires (as requested because we have a free service for that) but they also did not reduce the labor charge as Erin said they would. Though we knew the total price before authorizing the service, had we known the cost of the part vs. labor, we would have done more routine maintenance ourselves and shopped around for an alternative service center. We would not recommend this service center and we will look elsewhere for future work and maintenance. More