Westshore Mazda

Yan Mercado is the best. He helped me find the right car that fit me and my family’s needs. Would definitely recommend to anybody!! He helped me find the right car that fit me and my family’s needs. Would definitely recommend to anybody!! More

This dealership was very helpful and all the sales persons were great. They made my experience very easy and comforting. persons were great. They made my experience very easy and comforting. More

I've tried to get a hold of someone regarding my vehicle since May 2026. I've sent emails, text messages and contact forms on your website to no avail. You all were supposed to fix the door on the vehicle I since May 2026. I've sent emails, text messages and contact forms on your website to no avail. You all were supposed to fix the door on the vehicle I purchased then and five months later I'm still waiting. This is very disappointing. More

Long wait but good care and attention to detail I anticipated around an hour and a half for an oil change and it was 2 hours but the team was kind anticipated around an hour and a half for an oil change and it was 2 hours but the team was kind More

A nightmare. The initial meeting with the salesperson and manager went fine. I asked for, and received, an out-the-door price. Then I sat there for 90 minutes The initial meeting with the salesperson and manager went fine. I asked for, and received, an out-the-door price. Then I sat there for 90 minutes waiting for the financial paperwork. Once that was ready, Dan took me into his office and spent a huge amount of time trying to sell me an extended warranty. My house is an hour from the dealership and I told him I had to get home to take care of my dog. Dan said that my new Mazda would break down after the factory warranty expired, as would all cars. So, I said I bought the wrong car. Then I made a $20,000 down payment by check. Dan wanted me to get a 72 month loan. I told him I wanted 36 months as I intend to pay it off early. I have a 799 credit score. He said he could get me 5.25% but only if I bought the extended warranty. Then after telling him many times I only wanted a three year loan, he came up with one that had an interest rate of over 8%! After all that, Dan printed out the paperwork and the price was over $100 more than the price I had agreed to. Dan said it was for "document stamps". He finally got someone to approve the change to the amount. At that point I was more and more upset and frustrated. They did not print out the new paperwork but told me that it would be emailed to me and I needed to e-sign for it by 8:00 that night. When I got home, it was after 7:00. I had been at the dealership around 5 hours. I opened the pack of paperwork. I e-signed some and came to a page that evaluated the dealership already filled out with a perfect score. I would not sign it. I tried to skip it, but it would not let me. I sent an email to the salesperson, Hector, to let him know as I did not have Dan's email address. The next day, I got a call from Dan saying that I needed to sign all the paperwork. I explained why I did not sign it. He said that I must sign it or drive back to the dealership immediately and drop the new car off. I said I had to go to work and could not do that. Then he said he would send a tow truck to pick up the new car. I was so upset by this time, I told him to go ahead and do that. Then he changed his tune. He spoke to someone else and said he could re-send the paperwork without the sheet that was a concern to me. I got the new set and that same sheet was the first page! I called him and told him that. He sent another without that sheet. I signed the remaining documents. Then I got a call that Westshore gave my $20,000 check to a third party company which rejected my check. That I had to get a certified check from the bank and needed to drive it do the dealership. Again, I said I had to go to work. I did go to the bank. The banker said that my check was never even presented for payment! It cost me an additional $10 for the check and I was 45 minutes late for work. Dan had said he would send someone to me to pick the check up that afternoon. Later he said that an employee of Westshore lived near me and would pick it up by 8:00 that evening. That person arrived at 9:20. Later, while checking out the car, I turned the screen to the menu and clicked on "navigation". It turns out that I need to purchase an SD card to make the nav system work! I purchased a 2026 CX-90 Preferred. It is their flagship. No wonder the salesperson did not go through all the car's features with me. I am in my 60's and have purchased my share of cars, but this experience was the worst by far. Stay away....far away. More

Excelente servicio , estoy satisfecho con la atención prestada y el servicio realizado por parte de su equipo de trabajo prestada y el servicio realizado por parte de su equipo de trabajo More

I love this place, anytime I have to bring my car for service, they are super friendly and don’t try to up charge me. service, they are super friendly and don’t try to up charge me. More

Exceptional service from salesperson Leo ,manager name Manni and Gigi in finance superb above and beyond to assist us . Highly recommend this dealership and they have a gong you get to bang when you purc Manni and Gigi in finance superb above and beyond to assist us . Highly recommend this dealership and they have a gong you get to bang when you purchase a vehicle More

Good advisors. Good service and professional help. It was timely, informative and gave an impression that car is taken care of well. Good service and professional help. It was timely, informative and gave an impression that car is taken care of well. More

excelente servicio, siempre atentos a las necesidades de los clientes, muy profesionales, los recomiendo al cien los clientes, muy profesionales, los recomiendo al cien More