Westown Ford Lincoln - Service Center
Jacksonville, IL
835 Reviews of Westown Ford Lincoln - Service Center
The service department responded beautifully to my “emergency” and got me on my way quickly! Thanks, Service Crew!!! “emergency” and got me on my way quickly! Thanks, Service Crew!!! More
Brad and his crew were very responsive and professional as always. Highly recommend them for all your vehicle needs as always. Highly recommend them for all your vehicle needs More
On a maintenance checkup I mentioned a problem occurred when the Ford Pass app updated. After maintenance was finished they walked me patiently thru the steps trying to resolve the issues Everything was when the Ford Pass app updated. After maintenance was finished they walked me patiently thru the steps trying to resolve the issues Everything was done in a timely manner with courtesy and professionalism. Thank you Jeremy and Daniel! More
Took my 2022 F450 to change wheel speed sensor. They wound up having to change both sides. I went back to get my truck after dropping it off for the second time and noticed the front hub cap was mi They wound up having to change both sides. I went back to get my truck after dropping it off for the second time and noticed the front hub cap was missing on the same side that they had just changed the wheel speed sensor on. I have talked to them numerous times and still no resolution on what they did with my hubcap. I keep being told “we can’t find it and we have to talk to the manager then we’ll call you back”. I have called them 4 times and they have called me 0 times to resolve this. More
Service was very good, I work nights so decided to call right at opening. Said they could get me in, when I arrived I saw my name was the last on the board, I think it said 150 minute wait but I asked Jere right at opening. Said they could get me in, when I arrived I saw my name was the last on the board, I think it said 150 minute wait but I asked Jeremy about it and he said he would get me in, they pulled the car in right after! Appreciate the service and will continue to use their services! More
Friendly and professional staff, both sales and service! Whar a great choice I made in buying my car there. Whar a great choice I made in buying my car there. More
Customer friendly! Fast and efficient! Clean waiting area! Coffee provided while you wait! Got me in the same day! Fast and efficient! Clean waiting area! Coffee provided while you wait! Got me in the same day! More
Great to see Daniel back in service department. Now service gets things done quickly and when promised. Also we're kept updated timely on progress of repairs and any problems. Now service gets things done quickly and when promised. Also we're kept updated timely on progress of repairs and any problems. More
Michael McLaughlin in service was very good about keeping me posted with updates on the progress of repairs to my vehicle. me posted with updates on the progress of repairs to my vehicle. More
Always friendly and helpful. Not pushing to purchase anything extra. Very clean atmosphere. Trustworthy and reliable Not pushing to purchase anything extra. Very clean atmosphere. Trustworthy and reliable More