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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
835 Reviews

835 Reviews of Westown Ford Lincoln - Service Center

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June 09, 2024

The service department responded beautifully to my “emergency” and got me on my way quickly! Thanks, Service Crew!!! More

by Midwest Farmer’s Daughter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

Brad and his crew were very responsive and professional as always. Highly recommend them for all your vehicle needs More

by beard0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2024

On a maintenance checkup I mentioned a problem occurred when the Ford Pass app updated. After maintenance was finished they walked me patiently thru the steps trying to resolve the issues Everything was More

by kathleenblakeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
June 06, 2024

Took my 2022 F450 to change wheel speed sensor. They wound up having to change both sides. I went back to get my truck after dropping it off for the second time and noticed the front hub cap was mi More

by Billybig7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Kaufmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Service was very good, I work nights so decided to call right at opening. Said they could get me in, when I arrived I saw my name was the last on the board, I think it said 150 minute wait but I asked Jere More

by thezezetop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

Friendly and professional staff, both sales and service! Whar a great choice I made in buying my car there. More

by mjr101155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

Customer friendly! Fast and efficient! Clean waiting area! Coffee provided while you wait! Got me in the same day! More

by Nstice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Great to see Daniel back in service department. Now service gets things done quickly and when promised. Also we're kept updated timely on progress of repairs and any problems. More

by wolfpack12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

Michael McLaughlin in service was very good about keeping me posted with updates on the progress of repairs to my vehicle. More

by anthony.j.manuele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

Always friendly and helpful. Not pushing to purchase anything extra. Very clean atmosphere. Trustworthy and reliable More

by jwankel958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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