Westown Ford Lincoln - Service Center

The staff was very friendly. We were 10 minutes late to the appointment and they were very accommodating. They got the work done quickly. It was an overall pleasurable experience as can be for getting new the appointment and they were very accommodating. They got the work done quickly. It was an overall pleasurable experience as can be for getting new tires and alignment. More

Great service. Employees are always friendly, listen to you and explain issues clearly. The shuttle service is a plus so you can drop off the car and go to work. The service department has been honest abou you and explain issues clearly. The shuttle service is a plus so you can drop off the car and go to work. The service department has been honest about issues that they find and when certain things need to be repaired. More

Great Love the friendliness of service department and office personnel. They always treat me well. Would not go any place else. All I have to say! Love the friendliness of service department and office personnel. They always treat me well. Would not go any place else. All I have to say! More

I set up an appointment to get recall done dropped it off and an hour later it was completed got a shuttle ride while I waited everyone was great and courteous in the service department and an hour later it was completed got a shuttle ride while I waited everyone was great and courteous in the service department More

Not what I was used to This is the first Ford i have owned so I had expected the car would be like others I've owned, Toyota's, Honda's, Buick, and Nissan. I never had many This is the first Ford i have owned so I had expected the car would be like others I've owned, Toyota's, Honda's, Buick, and Nissan. I never had many, if any, issues with those cars. Routine maintenance was usually the only reason I had to visit service departments. With this car I have had many things needing to be fixed, so I've had to go to Westown's service department often. Over the last three years, I've been told things were fixed that weren't, been told something was fine only to have it keep doing the same thing, had an umbrella taken out of my car. I expected a battery cover to be put back in place when the battery had to be unhooked and it wasn't. At that same visit, I asked that 4 rubber stops under the hood be put back on and when I realized the cover wasn't on found they hadn't put the stops back on and the mechanic had kept them. If I hadn't gone right back in, I may have never got them on or even back. No apology given. I work thru the week as I'm sure a lot of their customers do, so to get oil changed on Saturday you have to be first in line. There was one mechanic there until noon closing time. I would think you could have at least two service persons working on Saturday morning to accommodate the working customers. More

Everyone very friendly and helpful. Very knowledgeable. A pleasant experience. I have been a customer of Westown Ford for over 50 years, even before it became Westown Ford, Jim Birdsell, Nick Xamis and th A pleasant experience. I have been a customer of Westown Ford for over 50 years, even before it became Westown Ford, Jim Birdsell, Nick Xamis and the whole staff are top notch. More

I am able to get appointments for service and I am in and out quickly. They are always helpful! It is a friendly hometown dealership that remembers their return customers. out quickly. They are always helpful! It is a friendly hometown dealership that remembers their return customers. More

I have been a customer of Westown Lincoln Ford for at least 35 years and the service has always been great and I believe that the next 35 years will be as well. least 35 years and the service has always been great and I believe that the next 35 years will be as well. More

Great service team. Service advisers are so friendly and I can tell they care about their customers. They always answer any questions I have. The techs that work on my car are great. They can always fix my I can tell they care about their customers. They always answer any questions I have. The techs that work on my car are great. They can always fix my vehicle right the first time and I can count on it. More

Great service great people The folks at Westown Ford Lincoln take great care of us either in purchasing a vehicle or servicing them. We have purchased several vehicles from Wes The folks at Westown Ford Lincoln take great care of us either in purchasing a vehicle or servicing them. We have purchased several vehicles from Westown. More