Westown Ford Lincoln - Service Center

I have been going to Westown Ford for many years. I've always receive friendly professional service whether it be the guys out in the service dept to the gals in the front office. The sales team is never always receive friendly professional service whether it be the guys out in the service dept to the gals in the front office. The sales team is never pushy and they do everything they can to get you in the car of your dreams. I'm a happy customer. More

After my car was damaged by severe potholes the service department at Westtown did a fantastic job of repairing the issues!!! Yhe car is as good as new now!!! department at Westtown did a fantastic job of repairing the issues!!! Yhe car is as good as new now!!! More

Complete, thorough and kind. We have purchased several program cars and now have a 2017 Escape. Love it. Keep up the good work! We like our local Ford Dealer. We have purchased several program cars and now have a 2017 Escape. Love it. Keep up the good work! We like our local Ford Dealer. More

Service Department got a oil change. Dropped off my truck shop appeared busy and had it all done with in 1.5 hrs. Great job. Thank you Chad shop appeared busy and had it all done with in 1.5 hrs. Great job. Thank you Chad More

Excellent Service I have BMW and have been taking it to Westown with fantastic service. Reliable service, easy to get appointments, quality work. Highly recommend! Gr I have BMW and have been taking it to Westown with fantastic service. Reliable service, easy to get appointments, quality work. Highly recommend! Great Job! More

Simple Oil Change went bad. Went to West Town to get an oil change. Service was quick and friendly as usual. No issues there at all. Oil change was completed in the normal amo Went to West Town to get an oil change. Service was quick and friendly as usual. No issues there at all. Oil change was completed in the normal amount of time and I was given a report by the service manager on duty. Drove my Jeep around Jacksonville for 30 minutes and returned home. Went out to get something from my Jeep and noted a large puddle of oil running down my fairly new and very white concrete driveway. Called service immediately, The service tech and another gentleman came out to examine what had happened. They found an o-ring on the oil filter cartridge cap had split and leaked almost all of the oil out of the motor! This was corrected in my driveway and they took my Jeep back to the dealership to get the leaking oil off of the underside of the Jeep. They offered to clean my concrete and came and put oildry on it later that afternoon. My driveway is still stained. I trust West Town with all of my vehicle service and I was a little upset about this incident. They did not follow up after the incident to see if they could come and clean the driveway more. It was left on me to do the communication with them. More

Everyone at this dealership has been super helpful. Have purchased four vehicles here in last ten years: two new and two used. Will be pleased to go there in the future. purchased four vehicles here in last ten years: two new and two used. Will be pleased to go there in the future. More

Always great service. Called to make an appointment and was told a completion estimate & they where actually faster than they even thought. Happy with their professionalism. was told a completion estimate & they where actually faster than they even thought. Happy with their professionalism. More

oil change tire rotation new wiper blades every one was friendly and nice. job was done professionally and in a timely manner. The shop area was very clean and shields had been installed at every one was friendly and nice. job was done professionally and in a timely manner. The shop area was very clean and shields had been installed at the counters. More

Great service. The repair cost less than quoted. Very friendly people Quick to call when parts came in great communication. We bought this car here and have been very pleased. friendly people Quick to call when parts came in great communication. We bought this car here and have been very pleased. More