Westown Ford Lincoln - Service Center

oil change The service center was efficient and friendly. My car was ready when I expected it to be. I received a coupon for a car wash which I appreciated. The service center was efficient and friendly. My car was ready when I expected it to be. I received a coupon for a car wash which I appreciated. More

All the people who work in the service department great very friendly and knowledgeable and helpful about getting done and on time every time also explaining what they have done very friendly and knowledgeable and helpful about getting done and on time every time also explaining what they have done More

Wonderful service! Very friendly staff! I took my vehicle in to replace the brakes. Upon removing my front tires, the technician noticed that my tires needed to be replaced. The service manager asked me to c in to replace the brakes. Upon removing my front tires, the technician noticed that my tires needed to be replaced. The service manager asked me to come take a look for myself and upon review, there was no doubt they needed to be replaced. It’s good to know that Westown was looking out for my safety and the safety of my son and not there just to make a couple extra dollars. Highly recommend Westown Ford for any of your automotive repairs. More

Thank you Service was good and on a good time schedule. Nice review of service completed and print out of all testing of vehicle. I am pleased with Westown F Service was good and on a good time schedule. Nice review of service completed and print out of all testing of vehicle. I am pleased with Westown Ford sales man Peter Kokinias and all service and staff I have dealt with. More

The service department has great staff and technicians that provide good customer service. Love the app for oil changes-makes scheduling a breeze. Pricing is reasonable. that provide good customer service. Love the app for oil changes-makes scheduling a breeze. Pricing is reasonable. More

The staff was very friendly. We were 10 minutes late to the appointment and they were very accommodating. They got the work done quickly. It was an overall pleasurable experience as can be for getting new the appointment and they were very accommodating. They got the work done quickly. It was an overall pleasurable experience as can be for getting new tires and alignment. More

Great service. Employees are always friendly, listen to you and explain issues clearly. The shuttle service is a plus so you can drop off the car and go to work. The service department has been honest abou you and explain issues clearly. The shuttle service is a plus so you can drop off the car and go to work. The service department has been honest about issues that they find and when certain things need to be repaired. More

Great Love the friendliness of service department and office personnel. They always treat me well. Would not go any place else. All I have to say! Love the friendliness of service department and office personnel. They always treat me well. Would not go any place else. All I have to say! More

I set up an appointment to get recall done dropped it off and an hour later it was completed got a shuttle ride while I waited everyone was great and courteous in the service department and an hour later it was completed got a shuttle ride while I waited everyone was great and courteous in the service department More

Not what I was used to This is the first Ford i have owned so I had expected the car would be like others I've owned, Toyota's, Honda's, Buick, and Nissan. I never had many This is the first Ford i have owned so I had expected the car would be like others I've owned, Toyota's, Honda's, Buick, and Nissan. I never had many, if any, issues with those cars. Routine maintenance was usually the only reason I had to visit service departments. With this car I have had many things needing to be fixed, so I've had to go to Westown's service department often. Over the last three years, I've been told things were fixed that weren't, been told something was fine only to have it keep doing the same thing, had an umbrella taken out of my car. I expected a battery cover to be put back in place when the battery had to be unhooked and it wasn't. At that same visit, I asked that 4 rubber stops under the hood be put back on and when I realized the cover wasn't on found they hadn't put the stops back on and the mechanic had kept them. If I hadn't gone right back in, I may have never got them on or even back. No apology given. I work thru the week as I'm sure a lot of their customers do, so to get oil changed on Saturday you have to be first in line. There was one mechanic there until noon closing time. I would think you could have at least two service persons working on Saturday morning to accommodate the working customers. More