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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
835 Reviews

835 Reviews of Westown Ford Lincoln - Service Center

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October 29, 2020

Great service department, very friendly staff was able to get right in to get my car serviced and didn’t have to wait long and the office staff was very accommodating! More

by ralphandkaren1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Stelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Xamis, Brad Reese
October 28, 2020

Very very very pleased with the outcome of My vehicle. They took the time to listen evaluate my car come up with a good outcome for my vehicle. More

by chadwest1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2020

Had appointment for an oil change. They got my car in on time and completed satisfactorily. Usually do not have issues with the service dept. More

by wildlifefan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
October 21, 2020

Not happy with paying for something that is a known issue with the car. The issue was Ford’s fault and I still had to pay for it. They also did not let me know it was not covered on my “warranty” that I paid More

by Adrianaharrington9898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can not recall names.
October 19, 2020

I was able to get my car in the next day to be serviced. All were very friendly and the work was done quickly and well. More

by dnance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
October 14, 2020

Nice people, good products and service without question. Always have a great selection of new and used vehicles in stock and can find anything that you want from their other dealerships. More

by Ircdevon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
October 07, 2020

I needed a oil change and tire rotation while in town. They were able to work me in. Great service, friendly and reasonable. Thank you More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Stelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2020

Service Dept. was very friendly and efficient. Explained clearly what was wrong with my car and what it would take to fix it and what it would cost. More

by donnette615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad, Daniel
October 03, 2020

Very organized, very friendly, very knowledgeable, kept informed of vehicle GREAT team that works there! Service is always on point no matter what you have done & parts arrive in timely manner. More

by tinadrane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Baptist, Chad & Dan
October 02, 2020

Great staff, extremely friendly and helpful. Unfortunately, the service department couldn't do an alignment on my vehicle, it's a lifted jeep and it's not a typical job. But they apologized for More

by Bunch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't talk to any sales or admin.
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