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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
835 Reviews

835 Reviews of Westown Ford Lincoln - Service Center

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December 01, 2020

I was not impressed with the service. I purchased the car from Bonnie Brown , who does lots of business there. I just needed nitrogen in tires and had to pay 32.00 for it and wad rolled I have to pay an More

by Marypoppins_442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Frye
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2020

The oil change was easy to get a reservation, quick and very friendly. I use to get a free car wash did not this time. More

by westberg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2020

Other than an hour and 15 minutes to complete oil change and rotate tires all fine and would rather be able to call for a set appointment vs coming in and chance getting in More

by Rick.pettit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikki Galloway
November 10, 2020

The service staff really went the extra mile to get me replacement keys quickly. They avoided a long back order by getting a set from another dealership. I also appreciated the regular, swift, and courteo More

by hahn0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg and Jeff--five stars
November 10, 2020

In and out fast service!!! Love the net check in app easy to use when we need service done to our suv and friendly staff More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2020

A a a a a a a a a a a a a a a a a a a a a a a a a + More

by MAGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2020

Our experience with the service department this past Saturday was good. Customer service, friendliness and quality of work were good as well. We will continue to have our van serviced at Westtown Ford. More

by klocdr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2020

Outstanding service department. Got my pickup serviced today, as always it was as clean after service as it was before it went in. Before Jeremy handed me the keys he wiped down the steering wheel and all More

by ol-lazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2020

The service department was very helpful in an initial visit with a used truck I had purchased. They also initiated an estimate for proposed future work items, which I will work from... More

by tangychuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Geisler
November 03, 2020

Great people and a great dealership. Everyone has always been very friendly and very helpful, and we really appreciate it. We’re very thankful they let us use a loaner car while our Ford Fusion is getting f More

by Kevin and Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Stelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kaufman, Brad Reese
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