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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
910 Reviews

910 Reviews of Westown Ford Lincoln - Service Center

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June 25, 2021

They were fast and contacted me when it was done promptly. More

by dabhoots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2021

Very friendly staff. Had new tires installed car was just as clean when I got it back as it was when I dropped it off. More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2021

Always very polite and keeps me informed.waiting room clean More

by sheyer11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2021

Did not get everything done. They lied about why they couldn't get things done and tried to overcharge for the service. Lost a customer More

by musiched86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who I worked with
June 18, 2021

Awesome bunch of service people! Give that Jeremy Kaufmann a raise. He is always friendly and gets me my quotes back in a timely manner. He wares nice shorts! More

by jkauf44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2021

I was told it cost 2000 for battery cable I had call to check price before I brought it in it was 325 00 they need to know the cost better More

by bholy1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2021

As always, it was easy to set up an appointment. The crews were ready and my truck was being worked on within 10 minutes of my arrival. Service was complete and I was provided a report on the condition More

by Donk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2021

called and got my appointment for my recall. Made appointment at a certain time got there early didn’t have to wait very long for work to be done More

by pdeloche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2021

Very friendly service and ease of making appointment for work needed to be done. Friendly ride home while they worked on car. Prompt in picking us up when it was done. More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Reese, Chris Meyer, Anthony McGee
June 10, 2021

The service dept was Fast, polite and knowledgeable. I The service dept was Fast, polite and knowledgeable. I will use them again and would recommend them to my friends in the future. The end More

by Lslater8181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Meyer
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