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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
835 Reviews

835 Reviews of Westown Ford Lincoln - Service Center

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March 10, 2021

Went in for an oil change - the Service Department is awesome - quick, easy! Walked my dog up to the dog park to play for a few minutes. Perfect timing - got back to dealership and my vehicle was ready More

by s_reische
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Accounting office - thorough and quick
March 06, 2021

The service department staff were very friendly and took care of all my needs. The appointment was very easy to schedule on the website. Much easier than calling for an appointment. More

by Bobsiltman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Davis
March 05, 2021

I have always had good luck with Westown Ford from the staff from the front to the staff and the service department I cannot be more please the courtesy and professionalism of the dealership thank you More

by christofil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter kionas, Chris Meyer
March 01, 2021

Fast and efficient great service in and out no worries about checking things very nice employees will call if something need replacement before they do it More

by traceyhammack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2021

Overall great service. I wish an oil change didn't take an hour but not sure what you can do to streamline that. Will be back. More

by jessica22
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2021

This visit was just for a regular oilchange.I left the This visit was just for a regular oil change.I left the car and received a call promptly when it was ready.When I went to the office to pay,there was More

by ljsaxer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2021

I do like the quality of work.and the people. I will continue to come as I have always at ridings.only 1 complaint no one from the dealership wore mask except 1 from service department . again that wo More

by ferg5758
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2021

We’re honest about my problem Documented properly in order to get my money returned on parts purchased from dealer who was not wanting to help More

by donnieosborne101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2021

Great service with a great team. My vehicle had several issues that needed attention and they knocked it all out in one fell swoop and explained everything perfectly. Thanks again! More

by Dhack7779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Meyer
February 23, 2021

Staff is friendly, courteous, helpful. Wait time is reasonable. The dealership is very clean. I have never had any problems with the work they have done for me. Prices are reasonable. More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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