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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
835 Reviews

835 Reviews of Westown Ford Lincoln - Service Center

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March 24, 2021

Almost all in the service department showed great respect and patient in the explanation of my problem. My escape was returned in good condition. I am not looking forward to another problem but if I do I wi More

by dlm62650
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Meyer
March 23, 2021

It is always where I go for information about my It is always where I go for information about my vehicles and they are very patient and courteous to me. The service department and the billing dep More

by farm wife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Xamis, Chris Meyer
March 23, 2021

The idea of no appointment for oil changes didn't work for me. I was told on a first come first served. I made a trip on Friday at 2 PM and was turned away. Another trip Saturday at 8 AM, and was turned More

by jpaslay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2021

Very polite, fast, friendly perfect service! Front end alignment is great! Cars drives perfectly straight now! I will recommend them to all my family and friends! More

by Tlc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Xamis
March 18, 2021

All work has been done on time and in a professional manner. Mechanics and staff are courteous and care about you and your vehicle. I recommend them For all of your mechanical work and a new or used v More

by klugec68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Xamis, Chris Meyer
March 17, 2021

Awesome place to do business! Highly recommend this establishment! The customer service is amazing. Cory and Vicki are super great sales people !! Had the van services and they got to it faster then wh More

by serpentis2099
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory and Vicky
March 15, 2021

I was very pleased with the results from the service department. They fixed the problem on my escape and I got my car sooner than expected. Very friendly...thank you. More

by Julietobin1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Meyer
March 14, 2021

I came in for an oil change. Jeremy was very responsive and got an appointment set quickly. They worked around my schedule, had me in and out quickly. Job well done! More

by jakek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Meyer
March 12, 2021

Chose westown Ford when my daughter started college. Have had 3 great experiences with their service department. They are very professional and their work speaks for itself More

by grywvr69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2021

After a horribly experience with another Ford dealer, I was apprehensive. I was relieved and extremely satisfied with the service I received. I will return. More

by dankomanuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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