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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
835 Reviews

836 Reviews of Westown Ford Lincoln - Service Center

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July 01, 2021

Service for a recall notice. Appointment was set quickly, actual service was completed within about 90 minutes. The staff was pleasant & everything was very quick & efficient More

by TWhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Meyer
July 01, 2021

Attentive polite caring thorough thoughtful knowledgeable excellent customer service appreciative More

by m.curless
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2021

I like the store, very nice people. I was not happy about my last visit. Did fix my problems but still cost me $119.00. More

by Dgestphns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2021

The service department cares about their customers!! Always pleasant to deal with More

by Pruyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer
June 28, 2021

Tech and service manager I dealt with were great. The service manager I talked to when I went in to see what was wrong with it was not friendly at all. He rolled his eyes and acted like I had no business More

by Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2021

It was fine I would come back nothing wrong with it More

by gramasnooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2021

They were fast and contacted me when it was done promptly. More

by dabhoots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2021

Very friendly staff. Had new tires installed car was just as clean when I got it back as it was when I dropped it off. More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2021

Always very polite and keeps me informed.waiting room clean More

by sheyer11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2021

Did not get everything done. They lied about why they couldn't get things done and tried to overcharge for the service. Lost a customer More

by musiched86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who I worked with
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