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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
835 Reviews

835 Reviews of Westown Ford Lincoln - Service Center

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September 07, 2024

I called in due to having no ac in my vehicle I asked if it was covered on warranty no one could tell me so I asked when i scheduled the appointment what it would cost me again no one said anything about an More

by vdavis2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pam Birdsell
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Great dealership. Service department served us quickly with a smile. Was able to have a nice conversation with Slick. Slick has sold us several vehicles. More

by Daryl Quigg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Kokinias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

I was greeted with a smile from the service manager. I was delivered to work while the vehicle was serviced. Overall a good experience. More

by corndr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Friendly shuttle driver
August 28, 2024

THEY WERE EXCELLENT AS USUAL. WASNT THERE VERY LONG. TOLD ME WHAT ALL NEEDS TO BE DONE NEXT TIME More

by sherryl81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

Great service and support from Westown Ford! Utilizing their Net Checkin app makes it easy to set up an appointment and gauge the wait time for service. The Service Managers are helpful and cou More

by Cornboy98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

You guys screwed me out of $350 by refusing to return a part that wasn't even needed More

by bobb252328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
August 15, 2024

When I called for the appt, they got me right in. I very much appreciated it. More

by Susie1845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Baptist
August 13, 2024

I would highly recommend Westown Ford for your automotive needs. They are a pleasure to work with. They went above and beyond to help us find the right automobile. More

by djgirl662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Grinkey
August 13, 2024

They pay attention to details and make sure to listen when you explain about the issues you are having with your vehicle. More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

They were courteous and worked with my time constraints. Service done quickly and called immediately when completed More

by allanw0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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