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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
837 Reviews

837 Reviews of Westown Ford Lincoln - Service Center

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November 15, 2022

I dropped my car off shortly after they opened expecting it to take all day, they called me back and said it was ready to go at 10! Excellent service! More

by Oakley8712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2022

Always very polite and quick to squeeze you in. They take the time to explain things as well. More

by morganclay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2022

Great people to work with. Very accommodating and friendly. I would recommend them to anyone. More

by irccd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2022

Have worked with this dealership for more than 20 years sales and service are great people. More

by beryl.reese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Reese, Bradley Baptist
October 29, 2022

Good employees very knowledgeable. Updated us on when both car and truck would be ready More

by damccollom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2022

Concerned about recent service - thoroughness and timeliness were not up to the usual standard. Felt like I had to throw my weight around to have tires replaced on same day since a loaner vehicle was More

by Midwest Farmer’s Daughter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2022

I can’t say enough great things about the service department in the Jacksonville location! The service is always quick, friendly, and done well. I will always continue to bring my car here as long as More

by gabrielle.woods9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2022

Quick excellent service. Would recommend to anyone. Very easy to schedule and on time with service More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2022

I’ve always been very happy With Westown Ford and their service department. The staff if helpful and courteous. More

by ksix52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2022

The work was done within the estimated timeframe. Everyone was friendly and explanations were clear. More

by connmudd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

connmudd responded

Ok

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