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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
837 Reviews

837 Reviews of Westown Ford Lincoln - Service Center

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January 28, 2023

The service department has always been very efficient and kind to me. I’ve been doing business with Westown Ford for well over 20 years, and don’t even think about going anywhere else, and have purchased sev More

by jimbirdsell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2023

They took care of me and helped me escalate the issue to get it taken care of. More

by stephen_deal66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department
January 24, 2023

Great job! ! My first time in your service dept and I will definitely be back!! More

by clittlechris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2023

Very pleased with the service! Michael is very accommodating!! Would go back, hopefully not too soon!!Lol More

by Castleberry.sandra
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael? He was excellent!!
January 23, 2023

Desk staff pleasant to work with, service was timely and completed as discussed, I will continue to come here for service. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2023

Cost too much for oil changes 83. 00 is a aweful lot to change. Outrageous More

by Mcoufal64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Westown Ford Lincoln responded

Thank you for your concerns, but unfortunately we are not immune to the soaring oil and labor costs either. However, our Works package that you received is more than just an oil change. It includes tire rotation, checking your brakes, battery check, and a full multi point inspection that is factored into our pricing withe The Works package. Thank you for your business and we hope to keep you coming back.

January 19, 2023

Your people are amazing! Came picked up my van ,changed the oil . Called me to do the payment over the phone and then brought my van back! Vicky calls all the time to check u More

by serpentis2099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Grinkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2023

Friendly service and prompt to take care of my car needs. Much appreciate the service of Westown fords care team More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name gentleman taking phone call
January 16, 2023

Good service, friendly, courteous and explained everything they completed during the service activity. Thank you. More

by glorod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2023

Friendly staff, prompt service, clean environment, and seems to genuinely care about the customers experience. More

by mike.abbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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