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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
837 Reviews

837 Reviews of Westown Ford Lincoln - Service Center

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February 07, 2023

The sales and service staff are very kind, courteous and outgoing. They value the customers. More

by me1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2023

They are always professional and do an outstanding job. I love interacting with Daniel at the service desk. More

by Fordowner88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2023

The sales and service department ante very kind and courteous. Our next vehicles will be fords. More

by jamie54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2023

Vehicle in for recalls. Took as long as they mentioned when setting up appointment. Called about brake pad issue they discovered. No pressure about fixing. Decided to repair More

by b_rahe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2023

Service was good,they was efficient in their time frame of service of the vehicle.Staff was friendly at my time of service.Great job to the office,staff and, shop departments. More

by Jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2023

Job was done fast and right the first time. Very professional. I can always depend on Westown service to do a great job. More

by wdcole1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2023

They were very attentive to my service issues and they worked diligently to get them resolved quickly. Mike McLaughlin.went above and beyond to ensure that things were as convenient as possible for me. I More

by Eturn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael McLaughlin
Feb 01, 2023 -

Eturn responded

Thank you for addressing my issues.

January 31, 2023

Great service and honest, upfront pricing. Great place to buy or have your vehicle serviced. More

by Jenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Stelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2023

Very friendly staff the service department is absolutely fantastic would never go anywhere else great service More

by lbkraushaar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Stelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2023

I dealt with a salesman and two servicemen and all three were absolutely the best More

by sandenist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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