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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
837 Reviews

837 Reviews of Westown Ford Lincoln - Service Center

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April 29, 2023

They were amazing on working with me! i had more than a couple issues and they got me out of the shop in less then 3 hours and even helped me with getting on a payment flexibility plan. i More

by Margaret Bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2023

Always great customer service, whether sale,finance,office,or service department! I waited for an oil change and was finished in a timely manner with the service department keeping More

by kathleenblakeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2023

I trust them to do the job right the first time. They do not tell you things are wrong that are not. Only issue price for oil change has increase from 19 to 100 in the past 5 year I know cost incr More

by Slnanny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2023

Our experience at Westown was taken above and beyond with their customer service. CC is an awesome saleswoman and we’re so happy we got to work with her on all 4 vehicles we’ve bought here in the last year. More

by hopps2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2023

Very knowledgeable staff, timely appt, work done quickly. I will use them again. Answered all More

by Skip Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2023

The serve manager explained what was to done and how long it would take. All in all it took less time. It went Great! More

by gdcox53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2023

Kept me well informed and updated plus the same day service was helpful without appointment More

by ydnolb76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael kept me informed
April 20, 2023

We always are able to get an appointment within a week or less. The work is done while we wait and in a reasonable amount of time. Everyone is very courteous and explains what has been done to our car. More

by judydavenport
Recommend Dealer
Yes
April 20, 2023

Staff are friendly and professional! What more can I say. Very pleased with their performance. More

by Dudewiidrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2023

Westown ford has a very friendly staff and there service departments is great especially daniel at the desk More

by mikehare48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
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