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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
837 Reviews

837 Reviews of Westown Ford Lincoln - Service Center

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June 09, 2023

Very timely with service and communication of service. Even got to extra items and explained all work done on my vehicle. More

by southernhospitality1766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2023

I bring my car here for service. I like that they not only tell me what needs to be serviced today, but what might need to be changed in the near future. More

by cheercoach7557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2023

Good service and great people. Always willing to get out vehicles in and out with same day service when possible. More

by Bill.rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2023

Awesome job on getting the truck in and repaired. I really liked that the technician took the time to test the fuel system over and found the root cause of my issue. More

by Dmgross96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Great service! Got me in and out in record time. Always considerate, helpful, with a positive attitude! More

by gnallman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Dawdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

AlwYs good service at Westown. Service department is best. Sales associates go the extra mile. More

by erthalco1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023

Always courteous and helpful! They do a great job, I’ve been taking my cars there for years. More

by Tjtaytwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Westown Ford Lincoln responded

We love our loyal customers! Thank you for always coming back!

May 28, 2023

Always a pleasure to visit the dealership. Wade has become a friend as well as our salesman. The service department is very friendly and helpful as well. More

by dmhyde42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Westown Ford Lincoln responded

Thank you for using our Service Department and I will let Wade know of your thoughtful review.

Jun 01, 2023 -

dmhyde42 responded

Thank you.

May 26, 2023

They done a good job finding my part that was discontinued and put on quickly More

by Sam Pearson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023 -

Westown Ford Lincoln responded

Thank you for using our Service Department. I am glad that we were quick to find you the part that you needed and gave you a great experience!

May 24, 2023

Westown fords Serbice was very good. The shuttle service worked out fine Friendly people thanks More

by msduffy1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Westown Ford Lincoln responded

We are happy to provide Service/Pickup and Delivery for your convenience. Thank you for your response!

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