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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
837 Reviews

837 Reviews of Westown Ford Lincoln - Service Center

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July 08, 2023

I like the people at this dealership. This time the work that I had done took much longer than estimated. More

by cseymour0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2023

They're always professional and keep you up-to-date on what's going on with your vehicle while being serviced. Service is always quick and friendly More

by dion_cole1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Kokinias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2023

Fast friendly service. Writing this because it’s making me to continue. A b c d More

by Kaylez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2023

I have been coming to Westown Ford to service my F150 since 2019. They are attentive to my concerns and do great maintenance service. I have the Works service done and is completed in a short time. More

by george s
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2023

Prompt service. The workers and receptionist were very polite. Ot is appreciated that the customer is called when vehicle is ready More

by pl844sheehan
Workmanship
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2023

Honest with me on my problems and sent me to the right mechanic! I appreciate that. More

by susiecarpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel frye
June 26, 2023

Always helpful and work hard to meet our needs. Very courteous to us as customers More

by dcsforty
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2023

Quick and super easy service! Very nice and friendly too. And pretty reasonable for the work. More

by Melanie
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2023

Deal was easy and no pressure. .i would buy again..good truck..service is good too More

by aj44
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2023

Did a good job. The two week wait was a bit much. The technician knew his business. More

by im46
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

im46 responded

The car owner shouldn't have to keep calling the dealer. When parts are in, the owner should be called with a time and a date for that service. The customer is king and service SELLS.

Jun 25, 2023 -

im46 responded

Survey is TOO long.

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