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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
970 Reviews

970 Reviews of Westown Ford Lincoln - Service Center

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August 14, 2025

Good service. Don’t really care for how the pick up and payment process is. Would rather be able to talk with service department at pick up incase there is an issu More

by amy_jo9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McLaughlin, excellent service
August 08, 2025

Westown is a great place to buy a car and/or get it serviced. Fast, Friendly, efficient & expert service. More

by mustanglady548
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2025

No hassles, listen to what you have to say and fixes the problem. Better then any other service shop More

by Jkalxndr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2025

Professional scripted operations and very courtesy it’s all good. However it’s gave me no choices in repairs/replacements it’s very expensive to do business with the dealerships. More

by Riordanjohnjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2025

I drive from another city, had scheduled appointment. Upon arrival few minutes late. No problem, wrote up work order took my keys and BAM performed the scheduled service. After completion explained all t More

by 1973mjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2025

Last minute quick action that left us very satisfied. Thank you so much for all the help. More

by synripper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2025

Most of the staff are wonderful. I have been a loyal customer at westown for last 11 years. More

by mdhauck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

Always great service and very personable and great team They always ask questions to be sure I am satisfied! More

by dancarie2
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kaufmann
July 07, 2025

Great job! Very friendly and personable staff! Great communication! They always answer any questions I have about my vehicles! More

by dancarie2
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
July 03, 2025

My service experience was fast and friendly. They were on time and got done what was needed. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.