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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
837 Reviews

837 Reviews of Westown Ford Lincoln - Service Center

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August 29, 2023

The staff were professional and friendly. I will schedule my next service at this dealership. More

by Edie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2023

Service department took very good care of us. Had an appointment for a recall repair and they were able to also complete a service and fix an issue we were having with auto start/ stop. More

by bilcel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2023

Always helpful, efficient, and able to get in anytime I’ve tried. Westown always works for me! More

by elturner913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Grinkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2023

They did a amazing job with my tires and I would recommend them to anyone. More

by Jlaw10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim law
Aug 19, 2023 -

Jlaw10 responded

Such a great place and everyone is so nice

August 18, 2023

Friendly and courteous. Diagnosed, ordered parts finished repairs in a timely manner..very satisfied with work . More

by k_finkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2023

Courteous, professional and genuinely Customer Centered! They are now my “go to” place for service. More importantly - when I go shopping for my next truck, it will be with Westown Ford! More

by Jack F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2023

This visit went well, but I have had issues in the past with this service center. For example, once they reported that the tread level on my tires was all "OK" after the previous visit had noted that the More

by leggitt_oberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2023

The service writet was friendluy, and courteous, also very good on keeping me informed regarding status of service More

by tlfrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Younger man
August 15, 2023

Needed new tire to replace damaged one received next day and it was replaced very pleased with the service. More

by jvwalk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McLauglin
August 15, 2023

Jeremy and Westown has nothing super to me and my family throughout several yrs but I sure wish ford kept making cars again the focus and fusion are great cars More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Dawdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Vaniter is great parts man
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