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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
837 Reviews

837 Reviews of Westown Ford Lincoln - Service Center

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October 14, 2023

Oily hand prints on front finders took 2 hours was not pleased could not find bill when it was time to pay could not read check list scribbles More

by bobfry1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2023

Courteous, listened to my concerns and found the issue I was having with my Nautilis. More

by joenameier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

Very helpful! I didn’t purchase the vehicle from them but they have done all of the service on it, even rebuilt the transmission at 3,000 miles and you couldn’t te More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

I always have great service when I come there. Jeremy listened carefully and then followed through. Really upbeat and friendly. My tire was fixed in less than 30 minutes. Very pleased. Thank you s More

by beard.lynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Kokinias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2023

Great service and great people who take care of our vehicles needs which is why we buy our cars here More

by gbestudik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2023

Service was great and technicians very polite but a 7 hour wait for an oil change snd tire rotation seems a little long. More

by cfrisbie57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2023

They are always very helpful and polite everyone I come in for something. Get me in & out More

by carolsembree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

Service department was very willing to take a look at spur of the moment issues with my car. Things were taken care of in a very timely manner More

by Tttwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
October 05, 2023

They did a great job and the wait was very tolerable and I'm glad and relieved to have it done! More

by Hallsy411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2023

Great quick work and good work. Quality and easy to work with the service department will answer any questions you may have More

by Drakeboys915
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kaufmann
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