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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
837 Reviews

837 Reviews of Westown Ford Lincoln - Service Center

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November 02, 2023

I was very impressed by the friendliness of the staff at the service center. Very kind More

by Clm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
October 29, 2023

Oil changes are to high service department isn’t as good as it was before and not that friendly either More

by davesue60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2023

My dealings were with the service department. That group of guys are phenomenal! They listen to my needs and take them seriously. They are very accommodating with ordering parts, scheduling appo More

by diana.spradlin55
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad, Joe
October 25, 2023

Convenient appt, work done quickly, ride given to work. Young man at service desk was pleasant and ptofessional. More

by Midwest Farmer’s Daughter
Recommend Dealer
Yes
Employees Worked With
Service Dept
Oct 25, 2023 -

Midwest Farmer’s Daughter responded

Westown treats its customers well. Thank you!

October 24, 2023

Courteous and friendly, clean and knowledgeable. Helped me immediately. I was very pleased and recommend them. More

by jasurbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2023

They are true to their word. They h I nor the warranty with no problems. Fast and friendly service More

by lilcindy57
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2023

Terrible. 3 visits just to get fuel filters changed. 1st they didn’t do them so when my father got home I seen on receipt so I called and they said come bac More

by brentgreer1975
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

Always fast immediate service here and always always done right. There’s a long term seasoned staff here that knows how to get the job done and right away too. More

by ssstevo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

Great service and timely…appreciate the level of customer service. I like doing business with West Town Ford. More

by Ken and Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2023

Great job. Thank you for the good work. I love the coupons you send me. More

by tammybrunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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