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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
831 Reviews

831 Reviews of Westown Ford Lincoln - Service Center

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November 03, 2024

Brought my truck in for service and it was completed faster than anticipated! Warranty and recall service was super easy. More

by robinsonb99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2024

Great service department! Very prompt getting me in and very efficient and friendly! Glad they are taking appointments! My car was not purchased at Westown, but I still bring More

by jebourn
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2024

Good service. Quality work. Good communication, reasonable charges. I was surprised that I had to order my own parts at the time I scheduled the service, but it wo More

by Brad Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2024

Made me prepay 350 for a part that was not needed - refused to refund or give me the part More

by Cheated
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Kaufmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Wonderful customer service, Definitely recommend. Will be back for services and when I need a new vehicle. More

by pherigo8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

I really like Westown Ford the service department has been very good to me Jeremy and Daniel have helped me a lot in getting something fixed I feel I can trust them . I have bought 2 cars there recently More

by ptebow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

They were right on schedule and very thorough with my service appointment. I would recommend them to others. More

by Andy G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2024

Service was great, thanks for always being so easy to deal with. I would always recommend Westown Ford More

by david.bruner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2024

Very nice and friendly people and courteous recommending for sure if I am asked by anyone More

by timothygrinkey749
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2024

We bought our Ford Explorer through Zander at Westown Ford. He was great to work with. Give him a call if you need a vehicle. More

by jgdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander Ayton
2
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