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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
835 Reviews

835 Reviews of Westown Ford Lincoln - Service Center

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February 09, 2024

The dealership was clean with friendly and knowledgeable staff. Service department is very will trained to look for anything that could be a problem More

by Slwaters1162
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
February 09, 2024

It was great. Everyone was kind, helpful efficient pleasant. Very good experience. Thank you very much More

by carneyrita
Recommend Dealer
Yes
Employees Worked With
Service department but can't remember his name.
February 09, 2024

Not happy that I can't make an appt ahead of time for service work . Having to call for same day is ridiculous . We have numerous other appointments and need to b able to have set time and date . Why not More

by proberts477
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
February 08, 2024

It is good when the service team includes people like Daniel work with the customer to solve problems! Thank You for providing such a great team!!! More

by Donk
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
February 08, 2024

Excellent customer service! Appreciate Westown and the service they provide!! I drive a lot of miles for work and they always ensure my car is running well and I'm safe on the r More

by Monica.eoff
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kaufmann
February 06, 2024

It was a great experience. The wait time was a little long but they did great work. More

by taylorblkly
Recommend Dealer
Yes
February 06, 2024

Love our salesman, Peter. He and Jim are always so helpful and make things easier More

by dmcneal1988
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Kokinias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2024

The front brakes were replaced when I told them the problem was with the back brakes. Then parts were on back order for back brakes. Parts were replaced and the back roters still make a terrible noise. More

by darrenhoots
Recommend Dealer
No
Employees Worked With
Service department. My vehicle still isn't fixed from 0ct. 2023!
February 04, 2024

Made me feel like they cared! Very professional in explaining everything that they did and why. I feel assured that my truck is ready and safe. More

by derrick48
Recommend Dealer
Yes
Employees Worked With
Service department
February 04, 2024

Excellent. They take great care of me. You're getting as much as I can give. More

by lgalloway59
Recommend Dealer
Yes
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